September 4
th
, 2023 JST
Travel Waiver #23-13
Overview: Maui Fires
Hawaiian is issuing Travel Waiver 23-13 with the expiration of Travel Waiver 23-09 on
September 1
st
, 2023.
• Waiver of fare difference: Customers traveling to/from Kahului (OGG) between August 9
th
, 2023
and October 18
th
, 2023 whose original ticket purchase date is on or before September 1
st
, 2023
are eligible for a waiver of fare difference (add-collect) and any other fees related to changes or
customer servicing. The customer should be rebooked into the same compartment (MC, BC, FC)
and on an itinerary to/from Kahului (OGG), Honolulu (HNL), Kona (KOA), Hilo (ITO) and Lihue
(LIH) – see date eligibility below;
• Travel Credit: Customers traveling to/from Kahului (OGG) between August 9
th
, 2023 and October
18
th
, 2023 have the option of cancelling their trip and keeping their ticket value as travel credit to
use for future travel, within ticket validity of one year from the date of original ticket issuance;
• Refund: No longer offered.
Note: this waiver applies to voluntary change requests and any further schedule changes that might
impact the guest.
Other Policy Information
1) Handling fee for changes made (through HA Call Center) to TTY (Travel Agent/GDS)
tickets will be waived;
2) Hawaiian Miles award redeposit fees will be waived subject to the terms of this policy;
3) Tickets for passengers who already checked in for their flight must be reissued by HA
Call Center only and not by a travel agency;
4) All tickets issued by HA or travel agencies must have “WV2313 MAUI FIRE WX”
entered in the Endorsements Box of the reissued/exchanged ticket, while “SSR
OTHS/SW23 WV2313 MAUI FIREWX” must be entered in the PNR’s SSR field;
5) Unused tickets using Bulk/Net/Private fares should be referred to the issuing agency for
handling based on terms of this waiver policy;
6) Tickets issued for travel on HA but plated on another carrier (not validated on 173
ticket stock) should be referred to the issuing agency or place of original ticket purchase
and will be subject to the waiver policy, if any, of the validating (plated) carrier;
*** END ***
