SNAP Operations Waivers
Families First and subsequent legislation allowed states to temporarily adjust their operations to help manage their
workloads and help participants gain and maintain access to the program. Nationally, the number of SNAP
participants grew from about 37 million in February 2020 to about 43 million in June 2020. The number of
participants has fallen since, but in March 2022, the most recent data available, more than 41 million people
participated — 12 percent more than the number of participants in February 2020. State SNAP agencies have had to
manage this greater volume through office closures staffing shortages, and other challenges due a remote work
environment during the pandemic. These temporary adjustments have been critical to help state SNAP agencies
process applications and help keep participants connected to the program, as many state agencies reported in a
2021 survey.
Some states began transitioning off these flexibilities in the second half of 2020, as USDA began approving fewer
extensions, but the October 2020 government funding law restored many of these options. USDA has allowed states
to extend these flexibilities through the month following the end of the national public health emergency, though
states must confirm that their state public health emergency declaration remains in effect every three months. This
guidance also encourages states to use these flexibilities as needed to aid in the transition to regular operations,
such as by applying the flexibility only to a portion of the caseload or reducing the number of households affected by
the flexibility each month.
• Extend certification periods and adjust reporting requirements. SNAP participants get approved to receive
benefits for a certain period, called a “certification period.” Ordinarily, every month a portion of SNAP participants
must submit paperwork and complete an interview to continue receiving benefits when their certification period
ends; this is called the recertification process. Participants must also update or report certain changes in their
circumstances at different intervals, depending on the state.
Most states requested and received this waiver through the initial months of the pandemic; some states stopped
requesting waivers in the summer of 2020. Under December 2021 guidance, states may request to extend
waivers available through the month after the month in which the federal public health emergency ends. Table 2
shows the expiration of states’ most recent usage of this option.
• Waive interview requirements. SNAP rules require all households to be interviewed either in person or over the
telephone by a state eligibility worker at initial application and usually at least once a year thereafter. This
requirement can be an important way for states to gather accurate information and for applicants to have their
questions answered, but it can be a labor-intensive task and delay approval. USDA has allowed states to dispense
with the interview temporarily for many households, originally at both initial application and recertification, as long
as state agencies verify identification and households provide mandatory verifications, such as of income. USDA
also has allowed states to approve, without an interview, households that are entitled to shortened timelines for
processing applications (known as “expedited processing”) due to their very low incomes and resources, provided
that state agencies verify the households’ identity and attempt to contact them. Finally, USDA has allowed states
to not offer in-person interviews and to waive the requirement that state agencies provide in-person interviews
upon request from SNAP participants and applicants.
There is evidence that some states apply these flexibilities only to some SNAP households. For example, a 2021
survey of state SNAP agencies found that most continued to conduct interviews for some households, such as
when information was missing or incomplete, even when they waived the interview requirement.
Over 40 states took up USDA’s spring 2020 nationwide waiver of the required interview at the application or
recertification stage to ensure that newly eligible households can access food assistance through SNAP and that
those already participating can remain enrolled. Many states began transitioning off the waivers, but the October
2020 government funding law allowed states to implement the original versions of the waiver through June 2021
without requesting USDA approval, and many states began using this flexibility again. Under the December 2021
guidance, states may continue this flexibility through the month after the month in which the federal public health
emergency ends. Table 2 shows the states extending this flexibility.
• Adapt telephonic signature requirements. Before the crisis, many states had implemented technology to let
households apply for SNAP by phone, including using a stored telephonic signature. Current regulations require