Warranty Booklet
Warranty Information as of August 2023
Warranty Booklet
Warranty Information as of August 2023
It’s Your Honda ................................................................................................................2
Customer Satisfaction ............................................................................................3–5
Warranty Coverage ......................................................................................................6
A Quick Look at HondaTrue Certified Warranty Coverages ................................................6
A Quick Look at HondaTrue Used Warranty Coverages ......................................................7
Period of Coverages ............................................................................................................. 8–9
What Is Covered ...........................................................................................................10
Powertrain Coverage ..............................................................................................................10
Non-Powertrain Coverage ...............................................................................................11–12
What Is Not Covered ..........................................................................................13–17
Honda Care
®
Roadside Assistance Benefits . ....................................18–19
Benefits Overview ..................................................................................................................18
Emergency Roadside Assistance and Towing . ...................................................................19
Trip-Interruption Expense Reimbursement .........................................................................19
Concierge Service . .................................................................................................................19
Complimentary Oil Changes . ............................................................................20
Operation & Maintenance ..............................................................................21–22
Proper Operation ....................................................................................................................21
Maintenance ..................................................................................................................... 21–22
Warranty Service ..........................................................................................................22
How to Get Honda Certified Pre-Owned Vehicle Warranty Service & Towing ................22
Emergency or Component Repairs ......................................................................................23
Warranty Coverage Outside the U.S. ......................................................24–25
Traveling or Relocating Outside the United States ............................................................24
Warranty Coverage Outside the United States ...................................................................25
Maintenance Records.........................................................................................26–27
Notes ....................................................................................................................................28
Table of Contents
Congratulations on purchasing a quality Honda Certified Pre-Owned Vehicle.
Your vehicle has been inspected, certified and is backed by one of the following Honda
Certified Pre-Owned Vehicle Limited Warranty packages of benefits:
This booklet will help you understand the terms and limitations of your warranty. Most
important, we hope you get years of enjoyment from your Certified Pre-Owned Honda.
■
HondaTrue Certified+
• 7-year/100,000 total-odometer miles
*
Limited Powertrain coverage
• 5 years or 86,000 miles
*
Limited Non-Powertrain coverage
• Honda Care® Roadside Assistance Benefits (See page 18)
• 2 complimentary oil changes (See page 20)
■
HondaTrue Certified
• 7-year/100,000 total odometer miles
*
Limited Powertrain coverage
• 12 months or 12,000 miles
*
Limited Non-Powertrain coverage
• Honda Care® Roadside Assistance Benefits (See page 18)
• 2 complimentary oil changes (See page 20)
■
HondaTrue Used
• 100 days or 5,000 miles
*
Limited Powertrain and
Limited Non-Powertrain coverage
• Honda Care® Roadside Assistance Benefits
*
(See page 18)
• 1 complimentary oil change
*
(See page 20)
It’s Your Honda
*See Period of Coverage for details.
Certified+
Certified
Used
It’s Your Honda
2
Customer Satisfaction
Complete satisfaction with your Honda Certified Pre-Owned Vehicle is our main goal.
Personnel at authorized Honda dealerships are trained to provide the proper service
for your vehicle. If you are not satisfied with any maintenance or repair work done by
the dealership, your first recourse is to discuss your concerns with the dealer’s Service
Manager or General Manager. In most cases, you will be able to find a satisfactory
solution within the dealership.
If you are not satisfied with your Honda dealer’s decision,
call 1-800-999-1009 or write to:
American Honda Motor Co., Inc.
Automobile Customer Service
1919 Torrance Boulevard
Mail Stop CHI-5
Torrance, CA 90501-2746
Please provide the following information:
■
The vehicle owner’s name and the vehicle’s model, year, Vehicle Identification
Number (VIN), and current mileage.
■
The name of the dealer who sold you the vehicle.
■
The name of the dealer who services your vehicle.
■
Date, mileage, and reason for each visit to an authorized Honda dealership.
■
Any non-Honda dealership repair service for the problem(s).
■
Your daytime and evening telephone numbers.
Customer Satisfaction
33
Customer Satisfaction (cont.)
The staff of Honda Automobile Customer Service is interested in working with you and
the dealership to find a satisfactory solution to your concerns.
If you disagree with the decision reached by the staff of Honda Automobile Customer
Service, you may request to have your case reviewed in an independent forum run by
the National Center for Dispute Settlement (NCDS). You may file a claim at any time by
calling NCDS toll-free at 1-877-545-0055.
You may also write to:
National Center for Dispute Settlement
P.O. Box 515831
Dallas, TX 75251-5831
The purpose of NCDS is to resolve disputes between vehicle manufacturers and their
customers. NCDS’s decision makers are impartial third parties who will listen to both
the customer and the manufacturer and decide what can be done to resolve the
disagreement. NCDS’s decision is not binding on you unless you agree to accept it. If
you accept the decision, Honda will abide by it. Generally, disputes submitted to NCDS
are resolved within 40 days (47 days if you have not first contacted Honda about your
complaint). Honda offers you the opportunity to mediate and arbitrate a disagreement
through NCDS because we want you to feel that you have been treated fairly.
Eligibility is limited by your vehicle’s age, mileage, and other factors. To file a claim,
you need to provide your name and address, the Vehicle Identification Number (VIN),
and a brief statement outlining the disagreement. Initially, NCDS may try to resolve
the disagreement through mediation. If this is not successful, your complaint will be
reviewed by an impartial arbitrator. You may present the facts of your case to the
arbitrator at an informal meeting. We encourage you to use this program before, or
instead of, going to court. It is informal, free of charge to you, and generally resolves
problems much faster than the court system. Lawyers are usually not involved in the
resolution of claims through NCDS, although you may obtain one at your own expense
if you choose. If you choose to go to court, Honda does not require you to first file a
claim with NCDS. Please note that laws in some states may require that you file a claim
with NCDS before you can proceed to a state-operated dispute-resolution process or
the court system. If you do not accept the decision of NCDS, you can still go to court.
Customer Satisfaction
4
Customer Satisfaction (cont.)
Some repairs may be covered beyond the Honda Certified Pre-Owned Vehicles
Limited Warranty.
If your vehicle develops a problem you feel should be repaired by American Honda
at no cost, discuss it with your dealer.
If you are not satisfied with your Honda dealer’s decision, call or write Honda
Automobile Customer Service at the aforementioned address (see page 3).
Please provide this information about your vehicle: year, model, Vehicle Identification
Number (VIN), mileage, name of selling and servicing dealer(s), maintenance history,
a detailed explanation of the problem, and why you think American Honda should
be responsible for the repair. Please include your daytime and evening telephone
numbers. Your request will be investigated, and you will be informed of American
Honda’s decision.
Customer Satisfaction
5
5 yrs4 yrs3 yrs2 yrs1 yr 6 yrs 7 yrs
The Limited Warranty provides
powertrain coverage for
7 years*/100,000 total odometer
miles (whichever occurs first)
.
The Limited Warranty provides
non-powertrain coverage after
expiration of the New Vehicle Limited
Warranty up to 5 years
*
/86,000 total
odometer miles (whichever occurs
first) from original In-Service Date.
The Limited Warranty provides
non-powertrain coverage for
1 year /12,000 miles
†
(whichever
occurs first) beginning at the expiration
of the New Vehicle Limited Warranty,
or from the date of sale of the Honda
Certified Pre-Owned Vehicle if the
New Vehicle Limited Warranty has
already expired.
HondaTrue Certified/HondaTrue
Certified+ Powertrain Coverage
HondaTrue Certified+
Non-Powertrain Coverage
Two-Tiered Non-Powertrain Coverage
For Vehicle Purchased with less than
12 months and 12,000 miles from their
original In-Service Date.
HondaTrue Certified
Non-Powertrain Coverage
For Vehicle Purchased with more than
12 months and 12,000 miles from the
original In-Service Date.
5 years/60,000 mi.
New Vehicle Limited Powertrain Warranty
3 years/36,000 mi.
New Vehicle
Limited Warranty
3 years/36,000 mi.
New Vehicle
Limited Warranty
3 years/36,000 mi.
New Vehicle
Limited Warranty
7 years
*/100,000 mi.**
Certified Pre-Owned Vehicle Limited Warranty
Purchased After
the New Vehicle Limited Warranty Expired
5 years*/86,000 mi.**
Certified Pre-Owned Vehicle Limited Warranty
4 years
*/48,000 mi.**
Certified Pre-Owned Vehicle Limited Warranty
Beginning from the
date of sale of the
Honda Pre-Owned
Certified Vehicle
1 year/12,000 mi.
†
Purchased While Under
the New Vehicle Limited Warranty
*From original in-service date
†
Based on odometer miles.
**Total Odometer Miles
A Quick Look at
HondaTrue Certified
Warranty Coverages
This is a summary of the warranties covering your vehicle.
Warranty Coverage
6
5 yrs4 yrs3 yrs2 yrs1 yr 6 yrs 7 yrs
The Limited Warranty provides
non-powertrain and powertrain
coverage for 100 days/5,000 miles
†
(whichever occurs first) beginning at
the expiration of the New Vehicle
Limited Warranty, or from the date of
sale of the vehicle if the New Vehicle
Limited Warranty has expired at the
time of sale.
HondaTrue Used
Non-Powertrain and
Powertrain Coverage
For vehicles 10 years or newer
from the original In-Service Date.
3 years/36,000 mi.
New Vehicle
Limited Warranty
3 years/36,000 mi.
New Vehicle
Limited Warranty
Purchased Within New Vehicle Limited Warranty
Purchased After the New Vehicle
Limited Warranty Expired
Beginning from the
date of sale of the
vehicle
100 days/41,000 mi.
**
Certified Pre-Owned Vehicle Limited Warranty
100 days/5,000 mi.
†
Certified Pre-Owned Vehicle Limited Warranty
**Total Odometer Miles
†
Based on odometer miles.
A Quick Look at
HondaTrue Used
Warranty Coverages
Warranty Coverage
7
Your Honda Certified Pre-Owned Vehicle is covered by the following Honda Certified
Pre-Owned Vehicles Limited Warranty:
■
HondaTrue Certified+:
• Eligible Honda Certified Pre-Owned Vehicles: Honda vehicles with less than 1 year
and 12,000 miles from their original In-Service Date at the time of sale.
• Non-Powertrain Coverage: provides coverage after expiration of the New
Vehicle Limited Warranty up to 5 years/86,000 total odometer miles (whichever
occurs first) from original In-Service Date.
• Powertrain Coverage: 7 years or 100,000 total odometer miles (whichever occurs
first) from original In-Service Date.
■
HondaTrue Certified:
• Eligible Honda Certified Pre-Owned Vehicles: Honda vehicles older than 1 year
and up to 6 years and with less than 80,000 miles from their original In-Service
Date at the time of sale.
• Non-Powertrain Coverage: 12 months or 12,000 miles (whichever occurs first)
from the date of sale of the Honda Certified Pre-Owned Vehicle if the New Vehicle
Limited Warranty has expired at the time of sale, or provides coverage after
expiration of the original New Vehicle Limited Warranty up to 4 years/48,000 total
odometer miles (whichever occurs first) from original In-Service Date.
• Powertrain Coverage: 7 years or 100,000 total odometer miles (whichever occurs
first) from original In-Service Date.
■
HondaTrue Used:
• Eligible Honda Certified Pre-Owned Vehicles: Honda vehicles 10 years old or
newer from their original In-Service Date at the time of sale.
• Non-Powertrain Coverage and Powertrain Coverage: 100 days or 5,000 miles
(whichever occurs first) beginning at the expiration of the New Vehicle Limited
Warranty, or from the date of sale of the Honda Certified Pre-Owned Vehicle if
the New Vehicle Limited Warranty has expired at the time of sale.
Repairs covered by this program are limited to the manufacturer’s suggested retail
price (MSRP) on original equipment manufacturer (OEM) parts and Honda factory
flat-rate labor time. Upon the sale of the vehicle, private party to private party,
this warranty is transferable. The new owner shall be afforded the balance of the
Non-Powertrain coverage plus the remaining portion of the Powertrain coverage.
Period of Coverages
Warranty Coverage
8
This Limited Warranty Is Given in Addition to Any Other Applicable
Honda Limited Warranties.
The Honda Certified Pre-Owned Vehicles Limited Warranty is offered in addition to,
and separate from, all other Honda limited warranties offered by Honda for any other
Honda product, including, but not limited to, Honda new vehicles, and commences
only when the existing New Vehicle Limited Warranty has expired, except for the
Emission Limited Warranty (state or federal), the Rust Perforation Limited Warranty
and the Seat-Belt Limited Lifetime Warranty, which may continue concurrently with
the Honda Certified Pre-Owned Vehicle coverage until such supplementary cover-
age ends. Please refer to the applicable Honda Warranties booklet (in effect at the
time of your vehicle’s delivery to the original retail purchaser) and other warranties
which may apply to your vehicle. This Honda Certified Pre-Owned Vehicles Limited
Warranty is separate from and does not extend the length of any existing new Honda
vehicle or other Honda product limited warranty or provide any additional rights to
you under federal, state, or local laws or regulations governing new-vehicle or other
product warranties or sales.
Transfer
Upon the sale of the vehicle (private party to private party), this Limited Warranty
coverage is afforded to the new owner for the balance of the Non-Powertrain and
Powertrain coverage periods. To transfer the balance of coverage, please contact
Honda Care
®
Contract Services at 1-800-999-5901.
The American Honda Warranty Department should be notified of any change
in ownership through the Change of Ownership Information Card attached to
this booklet.
During the applicable period of coverage, American Honda will repair or replace any
part covered by this Limited Warranty that is defective in material(s) or workmanship
under normal use (see Proper Operation on page 21).
Period of Coverages
9
*See Period of Coverage for details.
What Is Covered
Powertrain Coverage
Engine
Cylinder block and head and all internal parts; timing gears and gaskets; timing
chain/belt and cover; flywheel; valve covers; oil pan; oil pump; intake and exhaust
manifolds; engine mounts; engine/powertrain control module; water pump; fuel
pump; turbocharger; seals and gaskets.
Transmission/Transfer Case
Case and all internal parts; torque converter; transfer case and all internal parts;
transmission/powertrain control module; seals and gaskets.
Front-Wheel-Drive System
Final drive housing and all internal parts; driveshafts; constant-velocity joints; front
hubs and bearings; seals and gaskets.
Rear-Wheel-Drive System
Differential housing and all internal parts, propeller shafts; universal joints; driveshafts;
constant-velocity joints; rear hubs and bearings; seals and gaskets.
Replacement Parts
Parts replaced under the Limited Warranty become the property of American Honda.
American Honda will make the final decision whether to repair an existing part or
assembly or replace it. American Honda may use new, factory-remanufactured parts,
or parts of like kind and quality, rather than new parts, for some warranty repairs.
Proudly presented to you by American Honda, this limited warranty provides
exceptional coverage for your Honda Certified Pre-Owned Vehicle.
Components and systems included in the Limited Warranty.
*
What Is Covered
10
Non-Powertrain Coverage
Fuel System
Fuel control units; fuel pressure regulator; fuel injectors; fuel sensors; fuel injection
resistors; fuel rails; metal fuel delivery lines; throttle body and fuel tank.
Suspension
Upper and lower control arms; control arm shafts and bushings; upper and lower
ball joints; spindles; coil springs; rear axle beam; stabilizer bar, links and bushings;
McPherson strut inserts; strut bearings; strut mounts; strut plate and shock absorbers.
Steering
Rack-and-pinion steering assembly; steering gearbox; power-steering pump and
high-pressure hoses; steering knuckles; rods; stabilizer bar, shaft, bushings, and
steering column.
Brakes
ABS electronic control unit; wheel sensors; pump and motor; modulator; modulator
solenoids; pressure switch; actuator assembly; master cylinder; brake booster and check
valve; disc brake calipers; wheel cylinders; proportioning valve; all brake lines/hoses and
fittings; parking-brake assembly and cables.
Electrical & Sensors
Alternator; voltage regulator; ignition system (excluding spark plug wires and spark
plugs); solenoids; relays; resistors; all electronic control modules/units; rear defroster;
factory-installed security systems; all electric motors, including, but not limited to,
power seat, power window, power mirror, sunroof, heater/ventilation blower, and control
motors; windshield-wiper motor; washer pump; cooling fan; starter; speedometer;
gauges; speedometer/instrument cluster light bulbs (does not include the clock, air-
conditioning panel or radio display); manually operated switches; oil-pressure sending
unit; thermoswitch; coolant temperature sensor and all wiring harnesses.
Batteries & Bulbs
High Voltage Batteries used only in hybrid vehicles (nickel-metal hydride, lithium-ion,
and polymer lithium-ion batteries).
Components and systems included in the Limited Warranty:*
*See Period of Coverage for details.
What Is Covered
11
Non-Powertrain
Coverage (cont.)
Heating, Cooling & Air Conditioning
Air-conditioning system compressor; compressor clutch and coil; evaporator core;
condenser; expansion valve; receiver drier; blower motor; blower motor resistor; hard
lines; high-pressure hoses; vent control servos; radiator and heater core.
Audio & Navigational Devices
Factory-installed radio; DVD player; CD player; cassette player; speakers and Honda
Satellite-Linked Navigation System.
™
Other
Hood hinges; trunk-lid hinges; door hinges; manual and power window regulators;
external pumps and motors.
Safety Restraint System
Airbags (except for airbags deployed due to collision); SRS control units; SRS sensors;
cable reel and associated wiring harnesses.
Fluids & Lubricants
The following are covered only when required as part of a covered repair: engine oil;
transmission fluid; differential fluid; coolant; power-steering fluid; air-conditioning
refrigerant and compressor oil.
Diagnostic Time
Reasonable manufacturer’s recommended teardown time that is requested by
your dealer to diagnose a covered component.
This Limited Warranty gives you specific legal rights. You may also have other rights that vary from state to state.
What Is Covered
12
This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state.
Parts not covered by this Limited Warranty fall into three basic categories:
■
Standard maintenance items and procedures
■
Emission system
■
General appearance, body parts, interior, trim, and glass
Additional limitations include, but are not limited to, circumstances such as misuse,
abuse, modifications, non-compliance with warranty policies, lack of proper
maintenance, and acts of nature.
STANDARD MAINTENANCE/WEAR ITEMS
This Limited Warranty does not cover the replacement of expendable or common wear
items that require periodic replacement as part of routine automotive maintenance.
These items include, but are not limited to, the following:
Expendable Parts
Distributor cap; rotor; spark plug wires; spark plugs; PCV valves; filters; fluids;
lubricants; refrigerants (unless required as part of a covered repair); belts except for the
timing belt (for failure only); wiper blades; clamps and fasteners.
Maintenance Procedures
Preventative maintenance; adjustments; reprogramming; updates; calibrations;
tightening; tire rotation; wheel balancing and wheel alignment (unless required as
part of a covered repair).
Clutch, Brakes & Tires
Clutch disc; pressure plate; throwout bearing; pilot bearing/bushing; disc brake pads;
disc brake rotors; brake drums; brake shoes; parking brake shoes; brake hardware and
tire valve stems, except for failed TPMS sensors.
Batteries & Bulbs
Batteries (except for nickel-metal hydride, lithium-ion, and polymer lithium-ion batteries
used in hybrid vehicles); battery cables; high-intensity discharge (HID) headlight
assembly; sealed beams; bulbs (except for the instrument cluster bulbs); LEDs (light-
emitting diodes) equipped lighting assemblies and fuses.
What Is Not Covered
What Is Not Covered
13
What Is Not Covered (cont.)
EMISSION SYSTEM
This Limited Warranty does not cover any emission-related repairs, including, but not
limited to, the following: head pipes; catalytic converters; mufflers; resonators; tailpipes;
hangers; heat shields; gaskets, and related fastening hardware.
GENERAL APPEARANCE, BODY, INTERIOR & GLASS
This Limited Warranty does not cover any item concerning the vehicle’s general
appearance, including cleaning, polishing, normal wear, and deterioration of any part.
This vehicle was inspected before delivery and, at that time, met the standards required
of Honda Certified Pre-Owned Vehicles. Items include, but are not limited to, the
following: body and exterior/interior parts.
Body Parts & Trim
Frame; body mount bushings; subframe(s); subframe mounting bushings; primary
body structure/welded assemblies; core support; header panel; grille; hood;
fenders; inner fenders; doors; rear hatch; trunk lid; tailgate; spoilers; fascia; air dams;
composite panels; bumpers; bumper covers; outside ornamentation; emblems;
garnish; moldings; roof ditch moldings; sun/moonroof frame; bright metal; chrome
trim; stainless trim; paint; headlight housings; taillight housings; side marker lamp
housings; lenses and bezels.
Interior Parts, Upholstery & Trim
Steering wheel; dash panel; dash pad; glove compartment door; floor or overhead
consoles; door and other interior panels; armrests; seat upholstery; seat padding;
headliner; cargo covers/sunshades (except for failure of the retractor mechanism);
sun visors (except for the sun visor support); carpet; floor mats; door handles;
window handles; buttons; knobs; boots; beverage holders and gas-, brake- and
clutch-pedal pads.
Glass & Mirrors
All window glass, sun/moonroof glass, all mirror glass (except for electronic failure of
the auto-dimming mirror), all rear or side-view mirror housings/frames and brackets.
Wheels
Wheels; wheel covers; trim rings; center caps; wheel studs; lug nuts and wheel locks.
What Is Not Covered
14
What Is Not Covered (cont.)
Other
All fastening/securing hardware for non-covered parts/components; e.g., straps, nuts,
bolts, studs, screws, clips, clamps, pins, etc.; stripped or cross-threaded fasteners and
any stripped or cross-threaded drain plugs. Airbags deployed due to collision; seat
belts, except for the seat-belt latch sensor. If you believe there is a defect in any of these
parts, please contact an authorized Honda dealer immediately.
ADDITIONAL LIMITATIONS
This Limited Warranty does not cover repairs needed on vehicles equipped with parts
other than approved Honda Genuine Parts or Accessories if the non-genuine part or
accessory caused or contributed to the mechanical breakdown.
The following repairs are not covered, if needed as a result in whole or in part,
because of:
■
Covered parts damaged as the result of the failure of a non-covered part.
■
Continued operation of your vehicle after a mechanical breakdown has occurred,
when such use leads to consequential damage.
■
Any mechanical breakdown resulting from engine over-revving; overheating; hydro-
lock; contaminated fluids or lubricants; varnish; sludge; carbon buildup or deposits;
improper programming; improper adjustments and consequential damage resulting
from negligence, error, omission, improper installation/repairs or servicing on the
part of any servicing dealer, repair facility or individual.
■
Improper towing; overloading; snow plowing; wheelspin; misuse; abuse; or using
the vehicle in any manner not recommended by American Honda.
■
Any work performed to improve compression or reduce oil or fuel consumption
or correct warning lights or any other work when a mechanical breakdown has
not occurred.
■
Racing; competitive driving activities; drifting; modification; alteration; tampering;
disconnection or the installation of aftermarket performance parts, including, but not
limited to, cold-air intakes, strut tower braces, headers, exhaust systems, adjustable
fuel rails, nitrous oxide (NOS), performance/racing clutches or any other aftermarket
part or accessory that caused or contributed to a mechanical breakdown.
■
Failure to perform maintenance or customary lubrication services or the use of fuels,
oils, and/or lubricants other than those required by the Honda Owner’s Manual or as
otherwise specified by American Honda.
■
Failure to provide verifiable maintenance receipts/records showing the date and
vehicle mileage at the time of service. Receipts/records pertaining to covered parts
requiring routine maintenance and which sustain a mechanical breakdown may be
requested to determine eligibility for coverage.
What Is Not Covered
15
What Is Not Covered (cont.)
ADDITIONAL LIMITATIONS (CONT.)
■
Damage resulting from improper fluid levels or the use of any fuels, fluids, or
lubricants other than those specified by Honda.
■
Environmental or external causes such as: collision; fire; theft; vandalism; war; riot;
explosion; volcanic eruptions; earthquakes; storms; floods; lightning; windstorm;
firestorm; hail; sand; ice; freezing; hurricanes; tornados; tsunamis; seiche waves
or other acts of nature; rust; corrosion; water intrusion; water leaks; acid rain;
fallout; salt; tree sap or exposure to the elements, or any other cause beyond the
reasonable control of the parties.
■
Damage caused by vermin (e.g., mice, rats, squirrels); reptiles (e.g., lizards, snakes);
insects; arachnids; arthropods; fowl, or any other animal.
■
Rattles; odors; water leaks; air leaks; wind noise; vibration; deterioration;
discoloration; distortion; deformation and/or fading.
■
Any consequential, incidental, or pecuniary damages, including, but not limited to,
loss of use of the vehicle, loss of time, inconvenience, lost revenue, failure to realize
expected savings, or any other economic loss of any kind.
■
Repairs for mechanical breakdowns covered under the Honda New Vehicle Limited
Warranty, emission system limited warranty, seat belt or corrosion warranties, any
authorized Honda dealer’s or other service establishment’s guarantee, or any other
form of warranty or insurance coverage.
■
The cost of diagnosis/teardown if the mechanical breakdown is the result of a
non-covered part or condition.
■
Repairs performed outside the United States.
■
Repairs prohibited by law or governmental authority.
What Is Not Covered
16
What Is Not Covered (cont.)
ADDITIONAL LIMITATIONS (CONT.)
This Limited Warranty Does Not Cover Repair Costs:
■
Once the aggregate of paid repair costs exceeds the price you paid for the vehicle,
or for a specific claim that is greater than the applicable replacement cost of the
vehicle as determined by American Honda.
■
If you fail to provide verifiable maintenance records pertaining to covered parts that
require routine maintenance and which sustain a mechanical breakdown.
■
If the vehicle’s odometer has been altered, disconnected, or is otherwise inoperable
so that it is impossible to determine the vehicle’s actual mileage.
■
If at any time American Honda determines that the vehicle is being used for
commercial purposes, including, but not limited to, deliveries, service calls, hauling,
plowing, rental, carrying passengers for hire, law enforcement and fire, ambulance
or emergency services, whether or not the vehicle is licensed for commercial
purposes or registered to a corporation.
■
If for any reason the vehicle’s factory warranty has been voided by American Honda.
American Honda disclaims any responsibility for loss of time or use of the parts or
the vehicle in which the parts are installed, transportation, or any other incidental or
consequential damage. Any implied warranties, including the implied warranty of
merchantability and fitness for a particular purpose, are limited to the duration of this
written limited warranty. These limitations may not apply to the vehicle because some
states do not allow limitations on how long an implied warranty lasts, or they may not
allow exclusions or limitations of incidental or consequential damages.
American Honda will make the final decision whether to repair or replace any existing
part or assembly. American Honda may use factory-remanufactured parts or parts of
like kind and quality rather than new parts for some warranty repairs. The replaced
or repaired parts are covered only until this Honda Certified Pre-Owned Vehicles
Limited Warranty expires. Parts replaced under this warranty become the property of
American Honda.
This Limited Warranty gives you specific legal rights. You may also have other rights
that vary from state to state.
What Is Not Covered
17
Your Honda Certified Pre-Owned Vehicle is eligible for services provided by Honda
Care
®
Roadside Assistance
*
for the below coverage period at no additional cost.
Vehicles purchased as:
• HondaTrue Certified+ are eligible for services for 2-years or 50,000-mile (whichever
occurs first), beginning after the original New Vehicle Limited Warranty expires.
• HondaTrue Certified and HondaTrue Used are eligible for services for 1 year or
12,000 miles, (whichever occurs first) beginning after the original New Vehicle
Limited Warranty expires or on the date the customer takes delivery of the vehicle
if the New Vehicle Limited Warranty has already expired.
To obtain Roadside Assistance services 24 hours a day, 7 days a week, please call
Honda Care® at 1-800-999-5901.
Please have the following information handy (see the inside front cover for model
information or warranty card in the customer welcome packet).
■
Your name and address
■
Vehicle Model and Identification Number (VIN)
■
Month and year of vehicle purchase
■
Exact vehicle location
■
Your location and a phone number where you can be reached
Non-covered services require a separate payment at the time of service.
For 2015 and newer models, Honda Roadside Assistance is available throughout
the New Vehicle Limited Warranty period and can be reached at 1-866-864-5211.
For additional warranty coverages, please consult your specific program details.
Benefits Overview
* Honda Care Roadside Assistance services are provided through the American Automobile Association, Inc.,
Heathrow, FL 32746.
Honda Care® Roadside Assistance BenefitsHonda Care® Roadside Assistance Benefits
18
The following is an overview of your Roadside Assistance benefits:
■
Emergency Roadside Assistance and Towing
• Emergency towing to the nearest authorized Honda dealership or repair facility
required as a result of a mechanical breakdown
*
or vehicle accident/collision
*
• Flat-tire change (with spare)
• Battery boost (jump-start)
• Emergency fuel delivery
†
• Lockout assistance
• Winch service
■
Trip-Interruption Expense Reimbursement
• If mechanical breakdown disables your vehicle overnight more than 100 miles
from residence, benefit includes reimbursement of receipts for alternative
transportation, food and accommodations for the first 3 days while vehicle is
being repaired. Total benefits are $300: $100 per day for 3 days.
■
Concierge Service
• Urgent message relay
• Emergency airline reservations and ticketing assistance
• Alternative transportation, rental vehicle
**
• Hotel reservations
**
*Emergency towing will also be provided if a component covered under the Powertrain coverage fails during
the warranty period.
†
Two gallons provided, not to exceed twice in a calendar year.
** Any third-party costs (such as rental, taxi, lodging, flight fares, etc.) associated with the rendering of the Concierge
Services are the responsibility of the driver requesting service.
Benefits Overview (cont.)
Honda Care® Roadside Assistance Benefits
19
HondaTrue Certified+ and HondaTrue Certified:
Beginning on the date of vehicle delivery, for 1 year or 12,000 miles (whichever occurs
first), at no additional cost, you will be eligible for two complimentary oil changes.
For MY23 vehicles or newer, eligibility begins after the expiration of the complimentary
Honda Service Pass
*
at 2 years/24,000 miles (whichever occurs first).
HondaTrue Used:
Beginning on the date of vehicle delivery, for 1 year or 12,000 miles (whichever occurs
first), at no additional cost, you will be eligible for one complimentary oil change.
You are responsible for scheduling these services, which must be completed at
participating Honda dealerships only. Please contact Honda Customer Service at
1-800-999-5901 for the nearest participating Honda dealer.
Complimentary Oil Changes
* Some exclusions may apply. Please see dealer for details. For vehicles that do not qualify for Honda Service
Pass, complimentary oil change eligibility will begin on the date of vehicle delivery, for 1 year or 12,000 miles
(whichever occurs first).
Complimentary Oil Changes
20
Proper Operation
Maintenance
With proper use and regular maintenance, a Honda Certified Pre-Owned Vehicle can
reward the owner with years of reliable service and low operating costs.
Proper operation means using the vehicle as it was intended. Honda passenger vehicles are
designed to transport people and cargo on paved roads within the legal speed limit:
■
Four-wheel-drive vehicles may be used off-road, but the driver must always use good
judgment when determining appropriate speeds for the terrain and conditions.
■
Honda vehicles require unleaded gasoline of the proper octane number (Anti-Knock
Index). Always use unleaded gasoline of the proper octane number (Anti-Knock Index).
See your vehicle’s owner’s manual for more information.
■
Exceeding the vehicle’s load limit (too much weight, either carried or towed) puts excess
strain on the engine, brakes, and other components and should be avoided.
See the owner’s manual for gasoline recommendations and where to find the
load-limit label on each vehicle.
You should check the engine oil and radiator coolant levels each time you fill the
gas tank. This protects the vital systems of your Honda and may help you discover
potential problems.
Always maintain your Honda as suggested by the Maintenance Minder
™
system
(refer to your owner’s manual). The services and mileage intervals suggested by the
Maintenance Minder
™
should never be exceeded; they are essential to trouble-free
operation. Parts that fail due to improper maintenance are not covered by this
Limited Warranty.
Additional maintenance may be required if you operate your vehicle under severe
driving conditions. See your original owner’s manual for the maintenance schedule for
severe conditions.
Professionals at an authorized Honda dealer are fully trained and equipped to efficiently
perform scheduled maintenance on your Honda. However, service at the dealer is not
mandatory for continued warranty coverage.
Operation & Maintenance
21
Maintenance (cont.)
How to Get Honda Certified
Pre-Owned Vehicle Warranty
Service & Towing
Warranty Service
For warranty service, you should take the vehicle (along with the Certified Warranty
Card) to an authorized Honda dealer during normal business hours.
Towing
If the vehicle cannot be driven, you should contact the nearest Honda dealership to
discuss towing options. Towing is covered if the breakdown is caused by a failure of a
covered part (see What Is Covered on page 10).
If you regularly take your vehicle to an authorized Honda dealer for scheduled
maintenance, the dealership will know its history if you need to make a warranty claim.
If someone else has been performing the maintenance, the dealer may ask for evidence
that you have properly maintained the vehicle. This evidence may consist of one or
more of the following:
A Maintenance Record (such as the one in this booklet) showing the odometer mileage
and date for each service. Each entry in this record should be signed by a person who is
qualified to service motor vehicles.
Copies of repair orders or other receipts that include the odometer mileage and
date that the vehicle was serviced. Each receipt should be signed by a qualified
automotive service technician.
A statement that you completed the maintenance yourself, showing the odometer
mileage and date you did the work. Receipts for the replacement parts (fluids, filters,
etc.) should accompany this statement.
■
NOTE: As a courtesy for the next owner, keep all maintenance receipts with the
vehicle if it is sold.
Maintenance • Warranty Service
22
Emergency or
Component Repairs
Normally, you must take your vehicle to an authorized Honda dealer for warranty repairs.
American Honda recognizes that your vehicle could develop a serious problem and
need immediate repair at a facility other than an authorized Honda dealer. Please
contact Honda Care
®
at 1-800-999-5901 for Roadside Assistance, specific instructions,
and authorization. American Honda will reimburse for repair(s) if all of the following
conditions are met:
■
The repair would normally be covered by this warranty.
■
There were no authorized Honda dealers within 50 miles of the breakdown or
local dealerships were closed at the time.
■
The vehicle was immobile or attempting to drive would cause further damage or
be unsafe.
■
Prior authorization is required before any repairs are performed.
You must give authorization to the repair facility to diagnose a problem. American
Honda will reimburse you for a repair that is determined to be covered by this Limited
Warranty based on the following:
■
American Honda will pay the reasonable cost of teardown as determined
by American Honda.
■
Parts will be reimbursed at American Honda’s suggested retail prices.
■
You will be reimbursed for labor at a geographically appropriate labor rate for
Honda’s recommended time allowance.
Any authorized Honda dealer can handle reimbursement for covered emergency
repairs. Customers must show a copy of the paid receipt(s) and failed part(s) to your
servicing Honda dealer Service Department. Your dealer will submit your claim for
reimbursement to American Honda.
Warranty Service
23
Warranty Coverage Outside the U.S.
Traveling or Relocating
Outside the United States
Vehicles purchased from an authorized Honda dealer in the U.S. are designed to meet
U.S. Federal and State government safety and emissions specifications. Other countries
may have different standards.
Getting a U.S. vehicle serviced in another country may be difficult, even if taken to
an authorized Honda dealer. These dealers may not have the parts suitable for a U.S.
vehicle. The owner should keep in mind the following guidelines if there are plans to
relocate or travel outside the United States:
Before departure, Honda’s Automobile Customer Service is a key resource that can:
■
Provide information on Honda distributors in the area that the owner plans on
traveling to.
■
Check the vehicle’s history and inform the owner of any campaign or recall repairs that
need to be completed.
■
Provide a certification letter stating that the vehicle was manufactured to comply
with all U.S. emissions and Federal Motor Vehicle Safety standards applicable to
its model year.
If the owner is planning to take the Honda vehicle outside the U.S., they can:
■
Contact the tourist bureaus in the areas where the owner will be traveling to find out about
the availability of unleaded gasoline with a proper octane rating for the vehicle.
■
If you (the owner) plan to export and register your Honda vehicle in another
country, you should contact the vehicle-import agency in that country to determine
requirements, as Honda does not have that information.
■
If unleaded gasoline is not available, be aware that using leaded gasoline in your
Honda will affect performance and fuel mileage, and damage its emissions controls.
If the emissions control components are damaged and you return to the United
States, your vehicle will not comply will applicable emissions regulations.
■
To bring the vehicle back into the U.S., emission compliance requires the replacement
of several components, such as the oxygen sensors and three-way catalytic converter.
These replacements are not covered under this warranty.
24
Honda vehicles registered in the U.S. and regularly driven in other countries are not
covered by this Limited Warranty.
Honda dealers outside the U.S. will not honor this warranty. If you are traveling and
have your Honda Certified Pre-Owned Vehicle repaired at a Honda dealer in another
country, contact Honda Care
®
Customer Relations at 1-800-999-5901 for information on
reimbursement for covered repairs.
Warranty Coverage Outside
the United States
Warranty Coverage Outside the U.S.
25
(Sign or Stamp) mi. (km)
Maintenance
Performed Date
(Sign or Stamp) mi. (km)
Maintenance
Performed Date
(Sign or Stamp) mi. (km)
Maintenance
Performed Date
(Sign or Stamp) mi. (km)
Maintenance
Performed Date
(Sign or Stamp) mi. (km)
Maintenance
Performed Date
(Sign or Stamp) mi. (km)
Maintenance
Performed Date
(Sign or Stamp) mi. (km)
Maintenance
Performed Date
(Sign or Stamp) mi. (km)
Maintenance
Performed Date
(Sign or Stamp) mi. (km)
Maintenance
Performed Date
(Sign or Stamp) mi. (km)
Maintenance
Performed Date
(Sign or Stamp)
mi. (km)
Maintenance
Performed
Date
(Sign or Stamp)
mi. (km)
Maintenance
Performed
Date
(Sign or Stamp)
mi. (km)
Maintenance
Performed
Date
Required Maintenance Record
Have your servicing dealer record all required maintenance below. Keep receipts for all work done
on your vehicle.
Note to Dealer: Please record all previous service history on this document.
Maintenance Records
26
Non-Scheduled Maintenance Record
(Sign or Stamp) mi. (km)
Maintenance
Performed Date
(Sign or Stamp) mi. (km)
Maintenance
Performed Date
(Sign or Stamp) mi. (km)
Maintenance
Performed Date
(Sign or Stamp) mi. (km)
Maintenance
Performed Date
(Sign or Stamp) mi. (km)
Maintenance
Performed Date
(Sign or Stamp) mi. (km)
Maintenance
Performed Date
(Sign or Stamp) mi. (km)
Maintenance
Performed Date
(Sign or Stamp) mi. (km)
Maintenance
Performed Date
(Sign or Stamp) mi. (km)
Maintenance
Performed Date
(Sign or Stamp) mi. (km)
Maintenance
Performed Date
(Sign or Stamp)
mi. (km)
Maintenance
Performed
Date
(Sign or Stamp)
mi. (km)
Maintenance
Performed
Date
(Sign or Stamp)
mi. (km)
Maintenance
Performed
Date
Additional maintenance may be required if you operate your vehicle under severe driving conditions.
See your original owner’s manual for the maintenance schedule for severe conditions.
Maintenance Records
27
Notes
Notes
28
Change of Owner Information
(PLEASE PRINT)
NAME:
ADDRESS:
CITY, STATE:
VEHICLE IDENTIFICATION NUMBER (VIN)
EFFECTIVE DATE CURRENT MILEAGE
FIRST INITIAL LAST
STREET APT. NO.
ZIP CODE
American Honda Motor Co., Inc.
ATTN: Automobile Warranty
1919 Torrance Boulevard
Mail Stop CH1-5
Torrance, CA 90501-2746
PLACE
STAMP
HERE
©2023 American Honda Motor Co., Inc. HondaCertified.com
UC 002
Warranty Information as of August 2023
