BENJAMIN FRANKLIN INSTITUTE OF TECHNOLOGY
Student Success Coach Position
Benjamin Franklin Institute of Technology (BFIT), founded in 1908, is a private, non-profit
college located in Boston's South End that educates urban youth and places them in good jobs in
growth industries. We offer students a cost-effective pathway to careers and equip our graduates
with the technical, professional, and personal skills that create a foundation for success, civic
responsibility and life-long learning.
As a thriving, student-centered college with graduation rates double the national two-year college
average and triple the Massachusetts two-year college average, Benjamin Franklin Institute of
Technology seeks an innovative and highly motivated Student Success Coach that will be a
passionate advocate for students and will actively lead and contribute to institution-wide efforts to
further improve graduation, retention, and career placement rates of our student body. The Student
Success Coach will manage a large caseload of students, including those who enter the college
under our Professional Studies program. The Student Success Coach will report to the Assistant
Dean of Student Success, will collaborate closely with the Student Services team, as well as
members of Academic Affairs, Enrollment Management, Strategic Partnerships, and faculty.
Essential Functions:
1. Work as a hands-on advisor, mentor, and coach to a large caseload of advisees by
instilling a sense of excitement regarding student success, retention, graduation and
career goals.
2. Serve on weekly Student Success Team and Students of Concern Committee meetings to
review student attendance, grades, early alerts, and to develop outreach strategies.
3. Support students through the challenges of balancing academic life with external
commitments that may interfere with their ability to be successful students.
4. Collaborate with the Office of Student Wellness and Support to identify resources for
students struggling with food insecurity, housing insecurity, and other outside stressors.
5. Promote academic success by continually monitoring student progress throughout the
semester. Work closely with faculty to ensure that students are engaged and are
maintaining satisfactory academic progress.
6. Assist students through the registration and re-enrollment process each semester ensuring
that they are working to resolve any holds on their accounts, including, but not limited to
student accounts and financial aid.
7. Provide individualized career coaching, career advising, and job search support – resume
and application review, job search guidance, mock interviews, internship event
coordination.
8. In consultation with the Assistant Dean of Student Success, review policies and
operational practices and recommend changes with the goal of improving the student
experience.
9. Be a highly-motivated self-starter with the ability to work well within a close,
collaborative Student Services team, as well as with other BFIT staff and faculty.
10. Work with the Dean of Students, the Assistant Dean of Student Success, and the Director
of Strategic Development to create a comprehensive success plan for students in
Professional Studies programs.
11. Provide advising and support services for students in Professional Studies programs who
come from various professional and community-based organizations.
12. Collaborate with the Director of Strategic Development to communicate between
students in BFIT’s Professional Studies programs and their host organization.
13. Develop and implement student success workshops on topics such as transitioning to
college, locus of control, time management and study skills.
14. Serve as an instructor for the academic achievement or career seminars as needed; serve
as an advisor for a student club or organization as needed.
15. Keep current on all aspects of academic programs, academic support services, student
information system procedures, enrollment processes and procedures, college policies,
mission and philosophy.
16. Collect, analyze, and disseminate data regarding student success.
17. Other duties as assigned.
Qualifications:
1. A minimum of a bachelor’s degree is required. Background in secondary education,
higher education administration, social work, counseling, or special education preferred.
2. Experience working with and a demonstrated sensitivity to understanding the needs and
concerns of a diverse urban student population, many of whom are first generation
college students, is essential to the incumbent’s success.
3. One-to-three years of successful experience in an advising or student success capacity.
4. Understanding of working with students with documented learning disabilities preferred.
5. Fluency in Spanish particularly preferred.
6. Demonstrated ability to collaborate with college stakeholders and lead student teams.
7. Excellent oral, written communication, and presentation skills with demonstrated ability
to develop interpersonal and organizational relationships.
8. Self-motivated with the ability to work in a fast-paced environment, the ability to multi-
task, and the ability to pay attention to detail.
9. Knowledge of the enrollment process including applying for federal financial aid.
10. Knowledge of Microsoft Office, student information, customer relationship management,
and early alert systems, such as Canvas, Signal Vine, and Salesforce.
11. Sense of humor.
Applicants who may not exactly meet these qualifications are encouraged to describe in writing
why they would nonetheless contribute substantially to the success of the college and would
carry out the requirements of the job. Salary range $46,000-$49,000. Applications to be reviewed
after the new year. Send materials including a cover letter, resume, and professional references
via email to Dean of Students, Jackie Cornog, [email protected].
Benjamin Franklin Institute of Technology is an Equal Opportunity Employer and does not
discriminate based on race, religion, age, sex, gender identity, sexual orientation, or physical
ability.
