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Using Duo Two-Factor Authentication to Gain Access to IU Health Resources
Use your regular credentials and log in to the resource you wish to access. Upon successful logon, you
will be prompted by the following:
Select your method of secondary authentication, and follow the on-screen directions. Following a
successful secondary authentication, users will have access to their desired resource.
Duo Push – The Best Way to Authenticate
Using Duo Push is secure and more convenient than the other secondary authentication options. Duo
Push takes less time to authenticate than receiving a phone call or receiving a text. The last two
methods require lengthy user inputs, where Duo Push requires one.
Duo Push is also protected by end-to-end encryption that cellular networks cannot provide with texts or
calls. The Duo Push also provides much more information like request source, time, and the resource
being requested so each user can be sure they are only approving legitimate pushes.
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Offline Secondary Authentication
If you do not have access to the network via your mobile phone or device, but still need to authenticate
to an IU Health resource you may generate an authentication code from the Duo Mobile application.
Enter that passcode to gain access to your desired resource.
Duo – User Privacy
Duo has no access to change settings on your phone, it cannot read your emails, it cannot see your
browser history, and it requires your permission to send notifications to your phone. Duo only has
access to your camera when it is prompted to scan a QR code.
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Registering Your Device with Duo
Log into IU Health’s Duo Access Gateway using your AD credentials.
Please note that access to this gateway is restricted to individuals within the IU Health network. This
should only be done while using a computer physically connected to the IU Health network or via
Cisco AnyConnect. If you have no way of accessing the access gateway, please call the Service Desk for
assistance.
After a successful log in, you will be presented with this prompt. Click “Start Setup”.
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Choose your device.
If prompted, enter your mobile number.
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Choose your phone’s platform.
If you have not downloaded the DUO Mobile application to your mobile device, please do so now (iOS,
Android, Windows). If you already have the application installed, click “I have Duo Mobile installed”.
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Follow the directions on the prompt and scan the QR code using the mobile device you wish to enroll.
If you scanned the QR code correctly, you should see a pass code addition on your mobile device. Click
continue.
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You should then see this screen. This concludes registering mobile devices for use with IU Health/Duo –
protected services.