your Coinbase Wallet to the Card account. Any preauthorization amount will place a “hold” on your available funds until the merchant sends us
the final payment amount of your purchase. Once the final payment amount is received, the preauthorization amount on hold will be removed, and
we will transfer any amount in excess of the final payment amount to your Coinbase Wallet, and you authorize us to do so. During this time, you
will not have access to preauthorized amounts. If you authorize a transaction and then fail to make a purchase of that item as planned, the approval
may result in a hold for that amount of funds.
8. ERROR RESOLUTION PROCEDURES
In Case of Errors or Questions about Your Prepaid Account: Call or write Customer service at the Phone Number, Address, or Website
mentioned above as soon as you can, if you think an error has occurred in your prepaid account. We must allow you to report an error until 60
days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or the date we sent
the FIRST written history on which the error appeared. In any case, we may limit our investigation of any alleged error that you do not report to us
within 120 days of the posted transaction. You may request a written history of your transactions at any time by calling or writing Customer Service.
You will need to tell us:
(1) Your name and prepaid account or Card number.
(2) Why you believe there is an error, and the dollar amount involved.
(3) Approximately when the error took place.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether
an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take
up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount
you think is in error, so that you will have the money during the time it takes us to complete our investigation. If we ask you to put your complaint
or question in writing and we do not receive it within 10 business days, we may not credit your account.
For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or
question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.
We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send
you a written explanation. You may ask for copies of the documents that we used in our investigation. If you need more information about our
error-resolution procedures, call Customer Service or visit our Website mentioned above.
9. ADDITIONAL TERMS OF THE AGREEMENT
a. Personal Identification Number (“PIN”)
You will receive instructions to set a Personalized Identification Number ("PIN") when you activate your Card. You should not write or keep
your PIN with your Card. Never share your PIN with anyone and do not enter your PIN into any terminal that appears to be modified or suspicious.
If you believe that anyone has gained unauthorized access to your PIN, you should contact Customer Service immediately.
b. Returns and Refunds
If you are entitled to a refund for any reason for goods or services obtained with your Card, the return and refund will be handled by the
merchant. If the merchant credits your Card, the credit may not be immediately available. While merchant refunds post as soon as they are
received, please note that we have no control over when a merchant sends a credit transaction and the refund may not be available for a number
of days after the date the refund transaction occurs. Immediately upon our receipt of the refund we will transfer the refund amount to your Coinbase
Wallet, and you authorize us to do so. We are not responsible for the quality, safety, legality, or any other aspect of any goods or services you
purchase with your Card. Any chargebacks or other amounts credited to the Card account will be immediately transferred to your Coinbase Wallet,
and you authorize us to do so.
c. Card Replacement and Expiration
If you need to replace your Card for any reason, please contact Customer Service. See Long Form for applicable fees. Please note that your
Card has a “Valid Thru” date on the front of the Card. You may not use the Card after the “Valid Thru” date on the front of your Card. However,
even if the “Valid Thru” date has passed, the available funds on your Card do not expire. You will not be charged a fee for replacement cards that
we send due to expiration of the Card.
d. Authorized Users
If you allow another person to use the Card, you will be responsible under this Agreement for all transactions made by that person, regardless
of whether you intended to be responsible for all of them, as well as all associated fees and charges, even if any of those transactions, fees or
charges caused your balance to go negative.
e. Communications
You agree that we may monitor and record any calls or other communications between us and you. You also agree that we or our service
providers may contact you with any contact information you provide to us, including cellular and wireless phone numbers, landline numbers, and
email addresses. You also agree that we or our service providers may contact you by using an automated dialing or email system, by text, or
artificial or recorded voice. You agree to pay any service charges assessed by your plan provider for communications we send or make to you or
that you send or make to us.
10. LEGAL NOTICES
a. English Language Controls
Translations of this Agreement that may have been provided are for your convenience only and may not accurately reflect the original English
meaning. The meanings of terms, conditions, and representations herein are subject to definitions and interpretations in the English language.
b. Account Closure
You may close your Card at any time by contacting Customer Service. Your request for Card closure will not affect any of our rights or your
obligations arising under this Agreement prior to the request. Should your Card account be closed, we will issue you a credit for any unpaid
balances, subject to fees as disclosed in the Long Form. We reserve the right to close your Card account should you complete or attempt to
complete any of the prohibited actions in this Agreement.
c. Assignability
You may not assign or transfer your Card or your obligations under this Agreement. We may, however, transfer or assign our rights under
this Agreement, including any balances in your Card account. If we assign our rights, you will get a notification from us.