Cisco Unified Attendant Console Advanced Release Notes 14.0.2

Cisco Systems, Inc.

www.cisco.com

Release Notes for Cisco Unified Attendant

Console Advanced Version 14.0.2.20

Published: January 12, 2024, OL-29385-01

These release notes describe the new features and caveats for Cisco Unified Attendant Console

Advanced Version 14.0.2.20.

You can access the most current Cisco documentation at

https://www.cisco.com/c/en/us/support/unified-communications/unified-attendant-consoles/tsd-produc

ts-support-series-home.html.

You can access the Cisco website at http://www.cisco.com.

You can access international Cisco websites at

https://www.cisco.com/c/m/en_us/worldwide/locator.html.

Contents

Introduction 2

New and Changed Features 3

System Requirements 5

Cisco Software Compatibility 11

Builds 12

Caveats 13

Obtaining the Software 15

Related Documentation 15

Obtaining Documentation and Submitting a Service Request 16

Release Notes for Cisco Unified Attendant Console Advanced Version 14.0.2.20

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Introduction

Cisco Unified Attendant Console Advanced is a Windows-based operator attendant console application

for use exclusively with Cisco Unified Communications Manager. Cisco Unified Attendant Console

Advanced emulates the functions of a manual telephone switchboard, and so enables attendant console

operators to quickly accept incoming calls and efficiently dispatch them to recipients within an

organization.

For more information, see the documents referred to in Related Documentation.

Features

Cisco Unified Attendant Console Advanced has the following basic features:

• Call queuing engine, with 100 Console queues supported

• The maximum number of system devices (including CT Gateway devices, Service devices, and Park

devices) supported by a Cisco Unified Attendant Console Advanced Server is 1000. This total does

not include Queue DDIs, which are CTI Route Points. The system devices can be distributed among

up to 100 Queue Device Groups.

• Up to 50 concurrent operator client logins

• Busy Lamp Field (BLF)

• Blind and consultative transfers

• High availability (optional add-on)

• Directory size supported:

–

500 speed dials per user

–

125,000 full directory contacts

• Supported directory sources:

–

Active Directory 2012 R2, Active Directory 2016 or Active Directory Lightweight Directory

Services (ADLDS)

–

iPlanet Netscape 5.0

–

iPlanet Netscape 5.1

• View more information in Parked Calls pane

• Set calls to automatically connect to the Console without needing to answer them

• Turn off Busy Lamp Field Presence notifications

• Display statistics for each queue

• Display calls with an icon colored to match the queue they arrived from

• Operators can enter Unavailable mode when idle for longer than a defined period

• Operators can be logged out of the console when idle for longer than a defined period

• Click a special directory tab to create a Personal Directory Group

• Rearrange directory tabs by dragging

• Console configuration preferences saved in the server for use next session

• Option to enter the fields in an AND search in any order

Release Notes for Cisco Unified Attendant Console Advanced Version 14.0.2.20

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New and Changed Features

For a more detailed features list see the product data sheets at

http://www.cisco.com/en/US/products/ps7282/products_data_sheets_list.html.

Upgrading

Use the following table to determine whether your current Cisco Unified Attendant Console Advanced

version and edition can be upgraded to version 14.0.2.20.

Caution If you upgrade from any older version to Cisco Unified Attendant Console Advanced 14.0.1.x, you must

enter all existing administrator account and operator profile passphrases in CAPS. For Cisco Unified

Attendant Console Advanced version 14.0.2 and above, administrator account is not case-sensitive;

however, passphrases remain case-sensitive.

Core Languages

The attendant console Client, Help and User Guide are available in Arabic, Chinese (Simplified),

Chinese (Traditional), Danish, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese,

Russian, Spanish, Swedish, Traditional Chinese and Simplified Chinese.

New and Changed Features

Cisco Unified Attendant Console Advanced version 14.0.2 is a minor release that includes the following

new and changed features.

• Console Client

–

New - Click2Call - Console users may initiate new calls, transfer active calls, and start/add

participants to conference calls from any Windows application that supports the native Windows

Click-to-Call API.

–

New - Auto hold active call when accepting new queued call - To increase efficiency when

using the console application, users can now accept a new queued call while on an active call

without needing to manually place the pre-existing active call on hold. The software

automatically places the active call on hold while connecting the new call to the console user.

Your Cisco Unified

Attendant Console

Advanced version Edition

Can be directly upgraded to

version 14.0.2.20

Pre-8.6.2 N/A No

8.6.2 Business, Enterprise No

9.0.1 - 9.1.x Business, Enterprise, Premium No

10.0.1 - 10.5.x Advanced No

11.0.x - 14.0.1.x Advanced Yes

Release Notes for Cisco Unified Attendant Console Advanced Version 14.0.2.20

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New and Changed Features

–

New - Transfer active calls to occupied Cisco Unified Attendant Console Park Extensions

- Using the mouse or keyboard, console users may transfer (consultative or blind) an active call

to an active park extension. This allows console users to connect their active call with a caller

currently residing on a park device.

–

New - Greater visibility of operator unavailability status within console application - When

an application user marks themselves unavailable, this enhancement allows users to set a

preferred client window background color to better illustrate they are not available to receive

and process new calls.

–

Changed - Console login name input case sensitivity - Minor revision to the login prompt,

wherein the login name is presented in the case matching the console user input.

–

New - Translation supportability – Application display languages include: French, German,

Spanish, Portuguese, Italian, Danish, Finnish, Dutch, Norwegian, Swedish, Russian, Arabic,

Chinese Simplified, Chinese Traditional, Traditional Chinese (HK), Japanese, Korean, Hebrew,

Turkish, Catalan.

• Infrastructure changes

–

Windows 11 support

–

SQL Server 2019 support

–

JAWS 2022 support

• Attendant Server

–

Changed - Strengthened Cisco Unified Attendant Server system device subscription and

monitoring at startup and during failover events - In scenarios at service startup and failover,

where failures/timeouts are observed with device subscription and/or monitoring, the involved

Cisco Unified Attendant Server applications have been fortified by executing timed retries,

cross-server application status checks, and any required cleanup activities.

• Supportability improvements

–

Console client versioning is written to Attendant Server logs - This helps identify whether

console clients are running a version of the client software that is compatible with the server.

–

Server-side automated Cisco Unified Attendant Server logging archival - In situations

where Cisco Unified Attendant Server software logging is required for an extended period,

Cisco Technical Assistance Center engineers can configure scripts to automatically compress

and archive logs (locally or to a remote destination) on a reoccurring basis. This ensures that

important logging is not overwritten while mitigating available disk space concerns.

New and Changed Features in Version 14.0.1

Cisco Unified Attendant Console Advanced version 14.0.1 is a major release that includes new features.

• Platform support

–

Cisco Unified Communications Manager compatibility updates; for more information, see

Cisco TAPI and Cisco Unified Communications Manager Support

–

Windows 2019 support

–

JAWS 18, 2018 and 2020 support; for more information, see Open Accessibility Caveats -

Release 14.0.2

• Web Administration

–

Multiple user accounts

Release Notes for Cisco Unified Attendant Console Advanced Version 14.0.2.20

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System Requirements

–

Multiple user roles (Solution Administrator, Moderator, Supervisor, Reporting)

–

Console Queues - Call delivery option added to Forced Delivery offering the ability to toggle

between longest waiting and circular distribution

• Console Client

–

Ability to dock/un-dock the console client panes (Directory, Call History, Calls in Progress),

allowing users to take advantage of multiple displays

–

New Call History Pane presenting the latest 100 call transactions

–

New Contact Details Pane

–

New Queue Control toolbar

–

New Contact Notes and Contact Absent Message Panes

–

New keyboard shortcut - shift focus to manual number entry field of Active Calls

–

Directory Features

• New Directory toolbar

• Multi-line option for directory contacts within the directory pane

• New Quick Search option offering the ability to search multiple fields via single search field,

configurable

• Wildcard searching

• New Keyword contact field allowing users to add multiple keywords to a given contact for

the purpose of directory filtering

• Multiple note colour options with the added option to highlight a contact row within

directory with a matching color

• Caller ID

–

Caller ID Passthrough - in absence of an attendant console directory contact match, caller ID is

passed through from Cisco Unified Communications Manager

• Console Deployment

–

Silent Installs using answer file with existing executable file

System Requirements

Server - System Requirements

Cisco Unified Attendant Console Advanced server is supported in either of the following:

• Physical server

• VMware environment compliant with Cisco’s Specification-Based Hardware Support program.

Physical Server Requirements

Minimum hardware requirements are the following:

• 2 x 2.2 GHz Pentium 4 processor

• 6 GB RAM

Release Notes for Cisco Unified Attendant Console Advanced Version 14.0.2.20

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System Requirements

• 120 GB of available hard disk space

• Network card, connected to the network using TCP/IP

Note • NIC teaming is not supported.

•

Maximum number of network cards supported is 1.

VMware Server Requirements

Supported VMware vSphere ESXi version(s)

• ESXi 5.5, 6.0 U1, 6.5, 6.7, 7.0 (vMotion included)

Note Support is not extended to HyperV or any other virtualization solutions.

Minimum VMware Guest Machine Requirements

• 2 x vCPU unrestricted

• 6 GB RAM

• 120 GB of available hard disk space

Note • Cloned (copied) virtual machines are not supported.

• Maximum number of network cards supported is 1.

An OVA template, built with minimum requirements, is available for download from

https://cisco.com/go/ac.

Cisco UC Virtualization Compliance

• Cisco’s UC Virtualization Supported Hardware

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/collaboratio

n-virtualization-hardware.html.

• Cisco’s UC Virtualization Software Requirements

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualizatio

n-software-requirements.html.

Server - Software Requirements

Server Operating Systems

The following versions are supported:

–

Windows Server 2012 R2 (64-bit)

–

Windows Server 2016 (64-bit)

Release Notes for Cisco Unified Attendant Console Advanced Version 14.0.2.20

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System Requirements

–

Windows Server 2019 (64-bit)

–

Windows Server 2022 (64-bit)

Requirements

• Windows server regional settings must be set to English.

• Cisco Unified Attendant Console Advanced server must be installed and operated exclusively on a

supported platform.

• Server cannot be configured as a domain controller.

SQL Server Support

The following versions are supported:

–

SQL Server 2012, 2014, 2016, 2017, 2019 Standard, Enterprise or Express

Note SQL Server 2016 and older versions won’t be supported on Windows Server 2022 OS. For more

information, see SQL Server in Windows operating system.

Requirements

• High Availability Installations require the following:

–

SQL Server Standard or Enterprise must be installed on Publisher Cisco Unified Attendant

Server.

–

SQL Server version must match across Publisher and Subscriber Cisco Unified Attendant

Console Servers.

–

The date and time zone of the Publisher and Subscriber Cisco Unified Attendant Servers must

match.

• Off-box SQL installations are not supported.

• Named instances are not supported.

• Cisco Unified Attendant Console Advanced requires exclusive use of SQL Server.

• SQL login used at installation and in production requires ‘sysadmin’ role association.

Automated Installation of SQL Server Express

• Publisher server: SQL Server 2016 Express is installed by the Cisco Unified Attendant Server

installer if an existing installation of SQL Server is not detected.

• Subscriber server: SQL Server 2016 Express is installed by the Cisco Unified Attendant Server

installer if an existing installation of SQL Server is not detected and the installer detects that the

Publisher Cisco Unified Attendant Server is running SQL Server 2016.

If SQL Server Express version other than 2016 is required, to match Publisher SQL Server Version,

it must be manually installed in advance of installing Cisco Unified Attendant Server on the

Subscriber. For more information, see the Cisco Unified Attendant Console Advanced

Administration and Installation Guide.

Release Notes for Cisco Unified Attendant Console Advanced Version 14.0.2.20

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System Requirements

Miscellaneous Software Requirements

• Internet Information Service (IIS) 8.0 or later, with the Static Content role service added.

•

OpenJDK JRE build 17.0.9 (earlier/later builds are not supported)

• .NET Framework 4.7*

• ActiveMQ 5.18.3*

• NXLog 2.11*

• Microsoft Visual C++ 2019 Redistributable 32-bit*

• Microsoft Visual C++ 2019 Redistributable 64-bit*

• Microsoft URL Rewrite Module 2.0 for IIS (x64)

• Microsoft SQL Server 2012 Native Client 11.0 (x64)

Note * Cisco Unified Attendant Server installs these requirements if no existing installation is detected.

Client - System Requirements

Client hardware requirements are the following:

• 2.0 GHz Pentium 4 processor

• 4 GB RAM

• 1 GB of available hard disk space

• Network card, connected to the network using TCP/IP

• SVGA (1024x768) display card

• 17-inch or larger monitor highly recommended

• SoundBlaster-compatible sound card and speakers highly recommended

• Keyboard with 10-key number pad

Client - Software Requirements

Client operating systems:

• Microsoft Windows 10 64-bit (Desktop Mode)

• Microsoft Windows 11 64-bit (Desktop Mode)

Miscellaneous software requirements:

• Microsoft SQL Server 2012 Native Client 11.0 (x64)*

• Microsoft Visual C++ 2019 Redistributable*

Note * Cisco Unified Attendant Console installs these requirements if no existing installation is detected.

Release Notes for Cisco Unified Attendant Console Advanced Version 14.0.2.20

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System Requirements

Additional Server and Client Requirements and Considerations

Antivirus Software

Chosen anti-virus product must support excluding files and folders used by Cisco Unified Attendant

Console Advanced. See the Administration and Installation Guide for details.

Network Requirements

For Cisco Unified Attendant Console Advanced to run across a network:

• The network must support TCP/IP.

• Cisco Unified Attendant Console Advanced Administration web application must run under an

Administrator profile (Local Administrator is acceptable).

•

On Microsoft Windows networks that use DHCP, you must allocate Cisco Unified Attendant

Console Advanced server with a static IP address.

• Cisco Unified Attendant Console Advanced supports IPsec (should you need to encrypt network

traffic) and Secure TSP. See the Cisco TAPI documentation for configuration instructions.

Latency

• Maximum latency of 150m/s Round Trip Time (RTT) between any console client and the server.

• Maximum latency of 80m/s Round Trip Time (RTT) between the server and Cisco Unified

Communications Manager.

Host name resolution

• Console clients must be able to resolve application server host names.

• High availability installations require host name resolution between the publisher and subscriber

application servers.

Citrix Support

Cisco Unified Attendant Console Advanced Server cannot be installed in a Citrix environment.

Cisco Unified Attendant Console Advanced Operator Client can be installed in a Citrix environment:

• XenApp 7 2206 (Fundamentals, Advanced, Enterprise, Platinum)

• XenDesktop 7 2206 (VDI, Enterprise, Platinum)

Citrix environments support the following modes:

• Windows Apps delivery

• Windows Desktops delivery

• Windows Hosted Shared (Server) Desktops delivery

The following platforms are not supported:

• Cisco VXI Solution

• VMWare Horizon

Release Notes for Cisco Unified Attendant Console Advanced Version 14.0.2.20

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System Requirements

Note Update KB4034661 needs to be applied prior to launching seamless applications from a Server VDA

running Windows Server 2016. For more information, see

https://support.citrix.com/article/CTX225819.

Data Backup

You should provide backup facilities to ensure application and data integrity in the event of unforeseen

circumstances. If possible, choose a solution that offers one-step disaster recovery, such as the ability to

restore the complete contents of a hard drive from a bootable floppy disk and the backup media.

Server Redundancy

We strongly recommended that you configure your Cisco Unified Attendant Console Advanced server

as a redundant system with the following redundancy features:

• Multiple hot-swap power supplies

• Hot-swap Hard Drive arrays

• UPS / power conditioners

• RAID

Directory Contact Jabber Presence

Cisco Unified Attendant Console Advanced can retrieve Jabber presence status for directory contacts.

Support is extended to Cisco IM and Presence Server. The integration requires a dedicated Cisco Unified

Communications Manager End User account.

Note The Cisco Unified Attendant Presence plug-in does not support Single Sign On (SSO) authentication.

Operator Phone Requirements

For more information about operator phone requirements and supported handsets, refer to Supported

Handsets in the Design Guide. In addition to a detailed list of supported handsets (console user devices

and contact directory - busy lamp field devices) you will see supportability statements for Jabber soft

phones, shared lines, and extension mobility.

Release Notes for Cisco Unified Attendant Console Advanced Version 14.0.2.20

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Cisco Software Compatibility

Cisco Unified Attendant Console Advanced is compatible with:

• Cisco IM and Presence Server versions 11.x to 15.0(x)

See Cisco TAPI and Cisco Unified Communications Manager Support for Cisco Unified

Communications Manager support.

Cisco TAPI and Cisco Unified Communications Manager Support

Cisco TAPI support is shown below:

CUCM Version

Windows 2012 R2

(64-bit)

Windows 2016

(64-bit)

Windows 2019

(64-bit)

Windows 2022

(64-bit)

11.0(x)

Y N N N

11.5 (1.13032-4) or later Y Y N N

12.0(1) Y Y N N

12.5(x) Y Y Y N

14.0(x) Y Y Y Y

15.0(x) Y Y Y Y

Release Notes for Cisco Unified Attendant Console Advanced Version 14.0.2.20

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Builds

Installation Notes

For instructions on how to install Cisco Unified Attendant Console Advanced, see the Cisco Unified

Attendant Console Advanced Administration and Installation Guide, which is available from

https://www.cisco.com/c/en/us/support/unified-communications/unified-attendant-consoles/products-

maintenance-guides-list.html.

Application Component File name Version

Attendant LDAP

Plug-in

Service application LDAPServer.exe 14.0.2.656

Crypto driver CryptOn32.dll 14.0.2.6504

Open SSL ssleay32.dll

libeay32.dll

1.0.2.21(1.0.2u)

Attendant Server

Service application CTSS.exe 14.0.2.2431

SSO Connector CiscoSSOConnector32.dll 14.0.2.6530

Message Bus driver MBBL_API32.dll 14.0.2.6506

Open SSL ssleay32.dll

libeay32

1.0.2.21(1.0.2u)

Attendant BLF Plug-in Service application CTI Server.exe 14.0.2.1826

Audit driver AuditComponent.dll 14.0.2.6485

Crypto driver CryptOn.dll 14.0.2.6504

Telephony Driver ASTAPI2x.dll 14.0.2.685

Attendant Presence

Plug-in

Service application PresenceServer.exe 14.0.2.639

Audit driver AuditComponent.dll 14.0.2.6485

Crypto driver CryptOn.dll 14.0.2.6504

Presence Driver XMPPConnector.dll 14.0.2.323

Console Client

Console Application Operator.exe 14.0.2.4853

Image Library ASPLCS.dll 6.2.0.4817

Attendant Admin Web Pages Attendant Admin 14.0.2.2228

AACM COM Dll AACM.dll 14.0.2.2228

Database Script Database Script 14.0.2.639

DB Component DB Component 14.0.2.6505

Release Notes for Cisco Unified Attendant Console Advanced Version 14.0.2.20

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Caveats

Resolved Caveats - Release 14.0.1.10

Cisco Unified Attendant Console Advanced version 14.0.1.10 has the following resolved caveats:

Bug ID Description

CSCvr60951 HTTP Security Header Not Detected CWE-693

CSCvt61337 Cisco Unified Attendant Server Logging path changes to ARC connect

CSCvt76693 External dial plans fail to accommodate non-dialable characters

CSCvu55811 Operators intermittently do not see calls in queue, or cannot answer

calls from queue

CSCvv76640 BLF Plug-in intermittently crashes, due to race condition

CSCvw68492 CTSS.exe service unexpectedly crashes, due to mismatched console

client version

CSCvw70131 Unable to successfully export all directory contacts

CSCvs65295 BLF rules set to remove x number of characters fails to store, execute,

and test correctly

CSCvt35238 Calling in Webex Teams (UnifiedCM) solution - Softphone support

CSCuq39061 Feature Request for CUAC Advanced to add Call history

CSCvi97508 Caller ID Pass Through Functionality

CSCvj71228 Ability to pop panes out of the application window

CSCvk38028 Add new contact details pane to client

CSCvm34439 "Add a keyword field, supporting multiple entries, to directory

contacts"

CSCvm96075 CUAC Advanced does not have the capability for the Longest Waiting

option

CSCvp93692 Unattended / Silent Installation support using the .exe formatted

installer

CSCvq17520 CUAC Advanced exporting Contacts with incorrect address information

CSCvq89424 Contact export, update, import - need to include alternate first name,

last name, and department

CSCvr53742 Colored note icon and matching color bar in contact directory

CSCvr53746 Add directory toolbar for contact actions

CSCvr53753 Add quick search capability to application

CSCvr53759 Multiple rows of contact data presented in directory

CSCvr53764 Provide option to display contact absent details within a pane in the

console vs mouseover

CSCvr53768 Provide option to display contact notes within console client

Release Notes for Cisco Unified Attendant Console Advanced Version 14.0.2.20

OL-29385-01

Caveats

Resolved Caveats 14.0.1.20

Cisco Unified Attendant Console Advanced version 14.0.1.20 has the following resolved caveats:

Resolved Caveats - Release 14.0.2

Cisco Unified Attendant Console Advanced version 14.0.2 has the following resolved caveats:

Resolved Accessibility Caveats - Release 14.0.2

Cisco Unified Attendant Console Advanced version 14.0.2 has the following resolved accessibility

caveats:

Bug ID Description

CSCwb16572 Update packaged ActiveMQ version to 5.16.4

CSCwa81499 Upgrade to version 14.0.1 results in loss of pre-existing personal

directory groups

CSCwb12100 Upgrade from 12.x to 14.0 drops webadmin marking text if configured

Bug ID Description

CSCvw68525 CUAC Server logs fail to write connected client version to SRV logs

CSCvx54780 Publisher and Subscriber Server Failover Status Reads - Not Available

CSCvy60738 CT Service fails to stop when triggered

CSCvz93352 HA Defect - CUAC Server Service Termination Fails to Trigger Device

Deregistration

CSCwb17167 Silent installer does not install SQL Native Client or C++

Bug ID Description

CSCvx76981 Accessibility - JAWS 2020 - Spanish Scripts - Speed dial confirmation

message is not read

CSCvx76984 Accessibility - JAWS 2020 - Spanish Scripts - Fields not read correctly

for passphrase change form

CSCvx76985 Accessibility - JAWS 2020 - Spanish Scripts - FAC/CMC cancellation

message is not read

CSCvx76990 Accessibility - JAWS 18, 2018, 2020 - Spanish Scripts - Jaws does not

read out the number/extensions for the contact number fields in the

contact details pane & Jaws reads the incorrect field names associated

with contact numbers in the contact details pane

CSCvx74448 Accessibility - Jaws 2020 - Spanish Scripts - Directory field headers are

not read

CSCvx77621 Accessibility - JAWS 18, 2018, 2020 - English Scripts - Add Contact

form and Contact Details pane field names and content are

inconsistently read.

Release Notes for Cisco Unified Attendant Console Advanced Version 14.0.2.20

OL-29385-01

Obtaining the Software

Resolved Caveats - Release 14.0.2.20

Cisco Unified Attendant Console Advanced version 14.0.2.20 has the following resolved caveats:

Open Caveats - Release 14.0.2

Cisco Unified Attendant Console Advanced version 14.0.2 has the following open caveats:

Open Accessibility Caveats - Release 14.0.2

Cisco Unified Attendant Console Advanced version 14.0.2 has the following open accessibility caveats:

Obtaining the Software

The Cisco Unified Attendant Console Advanced software can be downloaded from

http://www.cisco.com/go/ac.