MONAT Global - AU
MONAT Australia
Frequently Asked Questions
1
st
October 2021
MONAT Australia FAQ, 1st October 2021
Q: WHAT ARE THE IMPORTANT LAUNCH DATES FOR MONAT AUSTRALIA?
A: 1
st
October 2021: PRE-LAUNCH.
- Market Partner-only enrolment is live.
1
st
November 2021: LAUNCH.
- MONAT Australia officially open for enrolling VIP Customers and Retail Customers.
PRE-LAUNCH: 1
st
October – 31
st
October 2021
ENROLLING AS A MARKET PARTNER
Q: WHAT HAPPENS DURING PRE-LAUNCH?
A: From Friday 1
st
October, individuals in Australia with a registered address in Australia can enrol, purchase a
Product Pack and start building their downline teams of Market Partners to be ready for the official launch on
Monday 1
st
November 2021. During pre-launch, Market Partners are eligible to qualify to earn commissions and
bonuses and achieve new ranks, plus they will be eligible for two Asia Pacific Founder Shares (see Commissions,
Bonuses, Ranks and Asia Pacific Founders section below for more details).
Q: DO NEW MARKET PARTNERS NEED TO RESIDE IN AUSTRALIA TO BE ABLE TO JOIN MONAT AUSTRALIA?
A: Yes. To enrol as a Market Partner in Australia, you must reside in Australia and comply with the MONAT Market
Partner Agreement. However, it is each individual’s responsibility to ensure they are eligible to earn an income.
Q: WHAT IS AN ABN NUMBER
A: An Australian Business Number (ABN) is a unique 11 digit number that identifies your business to the government
and community in Australia. Getting an ABN is free and can make running your business easier in the future,
particularly if you have to register for taxes or intend to claim deductions for expenses.
Q: WHAT IS GST REGISTRATION
A: Goods and services tax (GST) is a tax of 10% on most goods, services and other items sold or consumed in
Australia. MONAT Market Partners must register with the ATO for GST if their gross business income from sales
(excluding any GST) is more than $75,000 per year, or is projected to be so. GST registration is optional for direct
sellers whose business has a GST turnover under $75,000.
Q: HOW WILL MONAT MANAGE WITHHOLDING TAXES AND GST ON COMMISSIONS EARNED IN AUSTRALIA?
A: Income Tax Withholdings – If a Market Partner exceeds $15,000 AUD in commissions earned within a 12 month
period and does not have a valid ABN number on file with MONAT, Income Tax withholdings will be at the rate of 47%
on commission earnings. If a Market Partner provides their valid ABN number the tax withholding amount above
$15,000 AUD will be at 0%.
GST Registration Threshold – If a Market Partner provides a valid ABN number to MONAT and is GST registered,
MONAT will provide a Recipient Created Tax Invoice to the Market partner which will include 10% GST, and the Market
Partner will be paid the 10% GST on each subsequent commission payment.
If a Market Partner does not provide a valid ABN number to MONAT or is not GST registered, the Recipient Created Tax
Invoice will not be provided and the 10% GST will not be paid to the Market Partner on commission earnings.
Q: CAN A NEW MARKET PARTNER IN AUSTRALIA CROSS-SPONSOR MARKET PARTNERS IN THE USA,
CANADA, UK, POLAND, SPAIN OR LITHUANIA DURING PRE-LAUNCH?
A: A new Market Partner in Australia can only sponsor in Australia during Pre-Launch. They will be able to start building
their teams in other markets after 1
st
November 2021. At this time on the 1
st
November 2021 they will also be able to
enrol VIPs and sell to Customers in all the countries MONAT operates in.
MONAT Australia FAQ, 1st October 2021
COMMISSIONS, BONUSES, RANKS AND ASIA PACIFIC FOUNDERS
Q: AS AN ACTIVE MARKET PARTNER IN AUSTRALIA DURING PRE-LAUNCH, HOW CAN I EARN COMMISSIONS,
BONUSES AND RANK ADVANCEMENT BONUSES?
A: As a Market Partner in Pre-launch, you can earn Product Pack Bonuses from your newly enrolled Market
Partners that purchase a product pack and Rank Advancement Bonuses based on the qualifications in the
Compensation Plan.
Q: HOW WILL ACTIVE STATUS BE DETERMINED FOR A NEW MARKET PARTNER IN AUSTRALIA DURING
PRE-LAUNCH?
A: To be active during Pre-Launch the following requirements must be met:
• New Market Partners in Australia must enrol with a Product Pack purchase or upgrade to a Product Pack
in October 2021.
Q: HOW DOES A MARKET PARTNER IN AUSTRALIA EARN PRODUCT PACK BONUSES?
A: As the upline Market Partner to a new Market Partner in Australia, you will receive a Product Pack bonus with the
sale of a product pack to a newly enrolled Maket Partner in Australia. See Product Pack flyer for pack contents.
o Essentials Product Pack Bonus: $70
o Success Product Pack Bonus: $170
o Overachiever Product Pack Bonus: $325
o Optimum Product Pack Bonus: $500
Q: HOW ARE RANK REQUIREMENTS MET DURING PRE-LAUNCH?
A: The PV requirement for rank advancement is waived in the event a new Market Partner is enrolled in October 2021
with a purchase of a product pack.
Q: HOW FREQUENTLY ARE COMMISSIONS AND BONUSES PAID?
A: Product pack bonus (paid weekly) every Friday (EST- USA) and Rank Advancement bonuses (paid monthly) on the
15th of the month (EST- USA). In the event the 15th falls on a weekend monthly commissions are paid the Friday prior.
Q: WHAT ARE THE MONAT WEEKLY AND MONTHLY COMMISSION AND BONUS PERIODS?
A: The MONAT calendar month starts the 1st day of the month at 12:00 AM EST-USA and closes the last day of the
moth at 11:59:59 PM EST-USA. The MONAT commission weeks begin each Saturday at midnight (i.e. the beginning
of Saturday) and end the following Friday at 11:59:59 PM EST-USA. You will find the Commissions Calendar with more
details in your Resource Library.
Q: ARE RETAIL COMMISSIONS PAID INCLUDING GST?
A: No, retail commissions are paid excluding GST.
Q: WILL NEW MARKET PARTNERS IN AUSTRALIA HAVE THE OPPORTUNITY TO BECOME MONAT ASIA
PACIFIC FOUNDERS?
A: Yes, they will be eligible to participate in the Asia Pacific Founder programme.
Q: WHAT ARE THE REWARDS FOR BEING AN ASIA PACIFIC FOUNDER?
A: In addition to participating in the Asia Pacific Founders Pool, they will receive exclusive honours, tools and benefits
including exclusive Asia Pacific Founders gifts, special recognition and a lot more!
Q: HOW CAN A NEW MARKET PARTNER IN AUSTRALIA QUALIFY FOR THE ASIA PACIFIC FOUNDERS POOL?
A: Follow our 1-2-3 Step System to become an official MONAT Asia Pacific Founder and earn up to 3 Asia Pacific
Founder Pool shares.
1. REGISTER AS A MONAT MARKET PARTNER IN AUSTRALIA
- Enrol between 1
st
- 31
st
October 2021 for the opportunity to earn two shares.
- Enrol between 1
st
November 2021– 31
st
October 2022 for the opportunity to earn one share.
MONAT Australia FAQ, 1st October 2021
2. ACHIEVE MARKET MENTOR IN YOUR FIRST YEAR
- If you enrol as a Market Partner between 1
st
- 31
st
October 2021, (giving you a head start!), your first year will
end on 30
th
November 2022.
- If you enrol as a Market Partner between 1st November 2021 and 31st October 2022, you have your enrolment
month plus 12 calendar months from your enrolment month. Example: if you joined on 15th December 2021,
you would need to achieve Market Mentor by 31st December, 2022.
- How: Achieve the Paid-As Rank of Market Mentor within the time frame above to become an
Asia Pacific Founder
- What’s the advantage? NOT ONLY WILL YOU BECOME A MONAT Asia Pacific FOUNDER, with the opportunity
to earn 1 or 2 SHARES, YOU ARE ALSO ON ROUTE TO JOINING THE MONAT MOTOR CLUB!
3. CONTINUE GROWING YOUR MONAT BUSINESS! GO ALL THE WAY TO THE TOP TO BECOME A SENIOR
EXECUTIVE DIRECTOR AND EARN AN ADDITIONAL SHARE!
- When: After achieving MM within the time frame above, there’s no time limit to become a Senior Executive
Director but we invite you to dream big and make this a reality for you!
- How: Achieve Senior Executive Director and you will earn an additional 1 share. Only Market Partner Founders
can achieve this exclusive share.
For further details, see the Asia Pacific Founders Pool FAQ.
Q: WHEN WILL MARKET PARTNERS IN AUSTRALIA BE ABLE TO PARTICIPATE IN ADDITIONAL MONAT
PROGRAMMES AND EARN ADDITIONAL COMMISSIONS AND BONUSES?
A: The following MONAT programmes will commence on 1st November 2021:
- SMART Start programme
- VIP programme
- Flexship programme
- Full Compensation Plan
Q: IF A NEW MARKET PARTNER IN AUSTRALIA ENROLS NEW MARKET PARTNERS IN AUSTRALIA BEFORE 1ST
NOVEMBER 2021, WILL THEY COUNT TOWARDS THEIR SMART START PROGRAMME?
A: Yes, they will automatically be added to the beginning of their SMART Start Programme on 1st November as long
as they have upgraded to one of the Product Packs within their 30 days of their enrolment. This means all the Market
Partners that you enrol in Pre-Launch will count towards their SMART Start “Blocks” and “MONATborhoods.” This gives
a great head start to achieve SMART Start bonuses.
MONAT STARTER KIT AND PRODUCT PACKS
Q: WHAT ARE THE DETAILS OF THE MONAT AUSTRALIA STARTER KIT?
A: The MONAT Starter Kit will cost $109 and contains:
- SMART Start Workbook
- SMART Start Flyer
- VIP Card x 5
- Meet MONAT Guide x 5
- Recognition Flyer
- Asia Pacific Founders Invitation
- Vegan Leather Folder
- 34 assorted haircare and skincare samples.
Q: WHICH PRODUCT PACKS WILL BE AVAILABLE FOR MONAT AUSTRALIA?
A: MONAT Australia will offer eight Product Packs that include an assortment of both product samples and full-size
products which are only available within the new Market Partners first 30 days of enrolment: Full details of each
Product Pack can be found within the MONAT Australia Product Pack flyer. All Product Packs include GST
and shipping.
MONAT Australia FAQ, 1st October 2021
Q: IF A NEW MARKET PARTNER IN AUSTRALIA PURCHASES THE STARTER KIT UPON ENROLMENT AND
PROCEEDS TO UPGRADE TO A PRODUCT PACK WITHIN THEIR FIRST 30 DAYS, WILL THEY RECEIVE AN
ADDITIONAL STARTER KIT IN THEIR PRODUCT PACK?
A: Yes, because every Product Pack contains a Starter Kit. Please note, there will be no refunds made on the initial
Starter Kit purchased.
Q: WHERE WILL ORDERS SHIP FROM IN AUSTRALIA?
A: All Starter Kits, Product Packs and product orders will be packed and shipped from the MONAT Australia
Warehouse, located in Eastern Creek in New South Wales.
MONAT CUSTOMER SUPPORT
Q: IS THERE A DEDICATED CUSTOMER SUPPORT TEAM FOR MARKET PARTNERS AND VIP
CUSTOMERS IN AUSTRALIA?
A: Yes. New Market Partners in Australia can contact our dedicated Customer Support team on
AUMonatSupport@monatglobal.com from 1 October 2021. This will then be available to VIPs too from
1
st
November 2021.
Q: ONCE A MARKET PARTNER ENROLS IN AUSTRALIA, HOW SOON CAN THEY VIEW THEIR MONAT VIBE BACK
OFFICE FOR THEIR BUSINESS NEEDS?
A: A new Market Partners in Australia can access their Back Office and start their business as soon as they have
received their Market Partner ID. On average it can take around 40-60 minutes.
LAUNCH FROM 1ST NOVEMBER 2021
Q: WHAT HAPPENS ONCE WE ARE OFFICIALLY LAUNCHED?
A: From Monday 1
st
November 2021, MONAT Australia is officially open for Retail and VIP Customers to enrol and shop
with MONAT.
Q: WILL THE VIP PROGRAMME BE A PART OF AUSTRALIA?
A: Yes, the VIP programme will be available at the official launch on 1
st
November 2021 and all VIP Programme rules will
remain the same as all other MONAT markets.
Q: WHAT IS MONAT AUSTRALIA FLEXSHIP PROGRAMME?
A: The MONAT Australia Flexship Programme will maintain the same criteria as Flexship in other markets; the
qualifying amount will be $130 or more. Plus, having a future Flexship order scheduled of $130 or more will also qualify
for free shipping.
Q: WHICH PRODUCTS WILL MONAT LAUNCH WITHIN AUSTRALIA FROM 1
ST
NOVEMBER 2021?
A: MONAT Australia will have a wide variety of MONAT Haircare and Skincare products.
REJUVENIQE™
REJUVABEADS™
LASH & BROW ENHANCING SERUM by MONAT™
RENEW™ SHAMPOO
REPLENISH™ MASQUE
RESTORE™ LEAVE-IN CONDITIONER
VOLUMIZING REVIVE™ SHAMPOO
VOLUMIZING REVITALIZE™ CONDITIONER
INTENSE REPAIR SHAMPOO
INTENSE REPAIR CONDITIONER
INTENSE REPAIR TREATMENT
SMOOTHING SHAMPOO
SMOOTHING DEEP CONDITIONER
MONAT Australia FAQ, 1st October 2021
MONAT BLACK™ SHAMPOO + CONDITIONER
MONAT STUDIO ONE™ BLOW OUT CREAM
MONAT STUDIO ONE™ CURL DEFINING CREAM
MONAT STUDIO ONE™ REFINISH CONTROL HAIRSPRAY
MONAT STUDIO ONE™ THE CHAMP™ CONDITIONING DRY SHAMPOO
MONAT STUDIO ONE™ THE MOXIE™ MAGNIFYING MOUSSE
BERRY REFINED SCRUB™
BE GENTLE™ CREAMY CLEANSER
BE GENTLE™ NOURISHING MOISTURIZER
BE BALANCED™ FOAMY CLEANSER
BE BALANCED™ LIGHTWEIGHT MOISTURIZER
REWIND™ AGE CONTROL NECTAR
EYE SMOOTH™
SKIN REVITALIZING ESSENCE™
C. RADIANCE™ ILLUMINATING SERUM
Q: WILL AUSTRALIA HAVE WELLNESS PRODUCTS
A: MONAT Australia are looking forward to introducing Wellness products into Australia however these products will
not be available at launch.
Q: HOW MUCH WILL CUSTOMERS IN AUSTRALIA BE CHARGED FOR SHIPPING?
A: Retail Customers, VIP Customers and Market Partners will be charged $14.95 for shipping; however, if a VIP
Customer or Market Partner has a Flexship order scheduled for $130 or more they will receive free shipping on all
orders $130 and over. Please note, any orders under $130 will be charged $14.95. Shipping times for orders are 2
business days for processing plus 5 – 7 business days for shipping.
Q: WILL CUSTOMER ORDERS SHIP TO COUNTRIES OUTSIDE OF THE USA, CANADA, UK, IRELAND, POLAND,
LITHUANIA AND AUSTRALIA?
A: No, MONAT ships only to those countries in which MONAT currently operates, which are the USA, Canada, UK,
Ireland, Poland, Spain and Lithuania.
Q: WILL MONAT AUSTRALIA SHIP TO ANY EXTERNAL AUSTRALIAN TERRITORIES
A: Yes. MONAT Australia will ship to all postage zones covered by Australia post including Christmas Island, Cocos
(Keeling) Islands, Heard Island, McDonald Islands & Norfolk Island.
Q: HOW WILL THE PV REQUIREMENTS CHANGE AS OF 1
ST
NOVEMBER 2021?
A: From 1
st
November, the PV requirement for rank advancement will be reinstated and rank advancement timelines
will commence. See MONAT Australia Compensation Plan for more details.
Q: WHEN WILL THE RANK ADVANCEMENT CALENDAR TIMELINE START FOR MARKET PARTNERS IN
AUSTRALIA WHO JOINED DURING PRE-LAUNCH?
A. The rank advancement timeline officially starts on your enrolment date however, a pre-launch Market Partner in
Australia will have a start date of 1
st
November 2021. This will mean anyone who joins in Pre-Launch (October 2021) will
receive an extended period to earn Rank Advancement bonuses.
Q: WHEN WILL PREMIUM BACK OFFICE BE AVAILABLE IN AUSTRALIA AND HOW MUCH WILL IT COST?
A: Premium Back Office (Pro Subscription) will be available from 1st November 2021 and the monthly charge is
$24.95. A new Market Partner will receive a 30-day free trial of Premium Back Office which includes access to a large
variety reports to support their business. During this time, they can select Pro to continue after the free trial and will
automatically be charged $24.95 a month from the end of the trial period. It is worth mentioning that many Market
Partners can offset this a business expense.
MONAT Australia FAQ, 1st October 2021
After your 30-day free trial, any account who has not selected Pro will be diverted to the Lite Back Office subscription
and your Back Office access will change accordingly which include the reduced number of reports available. Should
this happen and you wish to change back to Pro, you can do so in your Account settings at any time.
Q: WILL THE MONAT MOTOR CLUB BE AVAILABLE TO MARKET PARTNERS IN AUSTRALIA?
A: Yes! Market Partners in Australia who achieve the rank of MM and above and maintain a paid-as status of MM or
above for six consecutive months are eligible for the MONAT Motor Club Bonus. These qualifiers will be eligible for the
initial down payment bonus of $4,200 and the monthly Motor Club bonus, according to rank:
• Market Mentor and Managing Market Mentor: $700
• Associate Executive Director and Executive Director: $1100
• Senior Executive Director: $1400
Qualifiers can select a white Jaguar or Range Rover of their choice. It must be new or less than five years old
when acquired.
