PRIVACY POLICY

At HUD, we take your privacy seriously. We are committed to protecting

individual privacy and securing the personal information made available to us

when you are utilizing services at the HUD FHA Resource Center.

This Privacy Policy explains our privacy practices and provides information on how and

why we collect, use your personal information through our interaction with you in

relation to our services at the FHA Resource Center along with when you visit our FHA

FAQ website. The Notice also describes choices that may be available to you

regarding use, access, deletion, and correction of your personal information.

 We collect personal information from you as you use our FHA FAQ Website

as a user or a participant including chat and web communications

channel.

 We may infer or derive personal information based on other previous

information we collected from prior interactions.

COLLECTION AND DISCLOSURE OF INFORMATION

To ensure we can communicate effectively with our customers who reach out to our FHA

Resource Center or visitors to our HUD FHA FAQ website, we collect some information that

can be directly associated with a specific person. We call this "Personal Information," and it

includes, by way of illustration, names, telephone numbers, email addresses. We collect

Information. These clients are labeled as anonymous contact. They can receive the same

services as clients who provide their Personal Information; however, there are limitations on

escalation of their inquiries due to the lack of an email address or phone number to provide

follow-up assistance.

CALL RECORDINGS AND CALL MONITORING

The FHA Resource Center informs callers that calls on the toll-free lines may be monitored

for quality assurance purposes. This is to ensure FHA Resource Center clients are

receiving accurate and courteous service. Employees authorized to review recorded

telephone calls are permitted to annotate personal identifying information about the calls

such as a person's name, email address and/or telephone number. When this information

accordance with HUD’s records management program.

BROWSER INFORMATION COLLECTED ON THE FHA FAQ HUD.GOV WEBSITE

The FHA FAQ HUD.GOV logs IP addresses, which are the locations of computers or

networks on the Internet and analyzes them to improve the value of our website. We also

collect aggregate numbers of page hits to track the popularity of certain pages and improve

the quality of our FAQs. We do not gather, request, record, require, collect, or track any

Internet users' Personal Information through these processes. We do not track your web

activities beyond your browsing the FHA FAQ website. We do not cross-reference your

browsing habits with other entities, and we do not sell or give away your information to

other entities.

Record Act for historical purposes, but we do not collect personal information for any

purpose other than to respond to you. We only share the information you give us with

another government agency if your inquiry relates to that agency or as otherwise required

by law. The FHA Resource Center does not collect information for commercial marketing,

nor will the information you provide be shared with any private organizations.

COOKIES

A cookie is a tiny piece of data stored by a user's browser that helps a website or service

recognize that user's unique computer. You can remove or block cookies by changing the

settings of your browser. Session specific cookies may be used on our FHA FAQ

HUD.GOV website to improve the user experience and for basic web metrics. These

Persistent cookies are used by some third-party providers to help maintain the integrity of

video file is typically provided just below the video.

LINKING

The FHA FAQ HUD.GOV website contains links to websites created and maintained by

other public and/or private organizations. HUD.GOV provides these links as a service to our

users. When users link to an outside website, they leave the HUD.GOV site and are subject

to the privacy and security policies of the owners/sponsors of the outside website(s). Be

sure to review the HUD.GOV linking policy, which is the same as the USA.gov Linking

Policy.

HUD Third Party Sites: In addition to HUD's official website on www.hud.gov, HUD uses

third party sites to provide HUD content in a different format that may be useful or

the intended purpose of the HUD website. No personally identifiable information (PII) may

provided on third party sites that are not a part of the hud.gov domain may not be the same

than those whom we authorize. However, we are not the author of this software, and are

not responsible for any failures in the software to preserve subscriber anonymity.

CHILDRENS POLICY

Because we care about the safety and privacy of children online, we comply with the

Children's Online Privacy Protection Act of 1998 (COPPA). COPPA and its accompanying

FTC regulation establish United States federal law that protects the privacy of children

using the Internet. We do not knowingly contact or collect personal information from

children under 13. Our FHA FAQ website is not intended to solicit information of any kind

from children under 13. It is possible that by fraud or deception we may receive information

pertaining to children under 13. If we are notified of this, as soon as we verify the

Information to those who need such access in the course of their duties for us. Your own

efforts to protect against unauthorized access play an important role in protecting the

security of your personal information. You should be sure to sign off when finished using a

HUD systems are also protected by EINSTEIN cybersecurity capabilities, under the

operational control of the U.S. Department of Homeland Security’s United States Computer

Emergency Readiness Team (US-CERT). Electronic communications may be scanned to

look for network traffic indicating known or suspected malicious cyber activity, including

cybersecurity privacy website (https://www.dhs.gov/privacy-foia-reports#4) along with other

information about the federal government’s cybersecurity activities.

PRIVACY AND SECURITY

protecting the privacy and security of information we collect through our FHA FAQ website

maintain the security, confidentiality, and integrity of the information we collect at this site.

For example, we take the following steps to secure personal information we collect online.

 Employ internal access controls to ensure that the only people who see

your information are those with a need to do so to perform their official

duties.

 Train appropriate personnel on our privacy and security policies to

o Firewalls

o Password Protections

Periodically test our security procedures to ensure personnel and technical compliance.

Employ external access safeguards to identify and prevent unauthorized attempts to

access, or cause harm to, the information contained in our systems.

HOW LONG WE RETAIN YOUR PERSONAL INFORMATION

We will retain your personal information for no longer than is necessary to fulfill the

purposes for which the information was originally collected unless a longer retention period

is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and

lawful business purposes.

CHANGES TO THIS POLICY

We will revise or update this policy if our practices change, or as we develop better ways to

keep you informed about them. You should refer to this page often for the latest information

and the effective date of any changes. If we decide to change this policy, we will post a new

policy on our site and change the date at the bottom. Changes to the policy shall not apply

retroactively.