IaR Application
Troubleshooting and Resetting the App
Android (Page 1) & Apple (Page 3)
For All IaR App related issues:
Make sure that any members with an App issue, have the current version of their device’s operating system (iOS or
Android), and also the most current version of the IaR App.
The steps below are to refresh your App with our system to ensure that the App is set up correctly.
Android phones
First Step:
Go into your IaR App Settings
(While there, double check that your settings
are how you want them to be)
-touch the word DONE.
In the App, see if your trouble has been properly
addressed
If needed, Second Step:
-go to the Phone Settings, open the Application
Manager (the place where you would go to
uninstall an App)
-open IamResponding in the Application
Manager
-there will be a button that says CLEAR
CACHE (you may have to look in STORAGE)
See if your trouble has been properly addressed
If Needed, Third Step:
In the IamResponding App,
-touch the 3 horizontal lines in the top left
corner
-touch, Add/Edit Agencies
-touch and hold your agency name for approx 2
seconds, another box will appear
-touch DELETE AGENCY
Before you Login again - Delete any old or duplicate
devices from your IaR profile under Activated Mobile
Devices.
-Now log into the App
-Adjust all of the Notification Settings as needed
See if your trouble has been properly addressed.
If Needed, Fourth Step:
In the IamResponding App,
-touch the 3 horizontal lines in the top left
corner
-touch, Add/Edit Agencies
-touch and hold your agency name for approx 2
seconds, another box will appear
-touch DELETE AGENCY
Please follow these steps in order.
-go to the Phone Settings, to your Application
Manager (the place where you would go to
uninstall an App)
-open IamResponding in the Application
Manager
-select the button that says CLEAR CACHE (you
may have to look in STORAGE)
-select the button that says FORCE STOP
-select the button that says CLEAR DATA (you
may have to look in STORAGE)
-finally select UNINSTALL
-Download the IaR App again from the Google
Play Store
Before you Login again - Delete any old or duplicate
devices from your IaR profile under Activated Mobile
Devices.
-Now log into the App
-Adjust all of your Notification Settings as
needed
See if your trouble has been properly addressed
iPhones
First Step:
Go into your IaR App Settings
(While there, double check that your settings
are how you want them to be)
-touch the word DONE.
-Go into your Phone Settings, not the App
-Select Notifications
-Scroll until you see the IAR App, select it
-Be sure that all of your buttons are turned
ON (GREEN)
-At the bottom there are 2 pictures, make sure
the one that says Persistent has an oval around
the word Persistent.
In the App, see if your trouble has been properly
addressed
If needed, Second Step:
In the IamResponding App,
-touch the 3 horizontal lines in the top left
corner
-touch, Add/Edit Agencies
-swipe your agency name to the LEFT, and
select DELETE AGENCY
Before you Login again - Delete any old or duplicate
devices from your IaR profile under Activated Mobile
Devices.
-Now log into the App
-Adjust all of your Notification Settings as
needed
-Go into your Phone Settings, not the App
-Select Notifications
-Scroll until you see the IAR App, select it
-Be sure that all of your buttons are turned
ON (GREEN)
-At the bottom there are 2 pictures, make sure
the one that says Persistent has an oval around
the word Persistent.
See if your trouble has been properly addressed
If Needed, Third Step:
-In the IamResponding App,
-touch the 3 horizontal lines in the top left
corner
-touch, AGENCIES & SETTINGS
-swipe your agency name to the LEFT
-touch DELETE
-UNINSTALL the IaR App
(Touch and Hold the IaR App for approx 2 seconds.
You will see an X on the App, Touch the X to
Uninstall)
-Re-Download the App
-Go into your Phone Settings, not the App
-Select Notifications
-Scroll until you see the IAR App, select it
-Be sure that all of your buttons are turned ON
(GREEN)
-At the bottom there are 2 pictures, make sure
the one that says Persistent has an oval around
the word Persistent.
Before you Login again - Delete any old or duplicate
devices from your IaR profile under Activated Mobile
Devices.
-Now log into the App
-Adjust all of your Notification Settings as
needed
See if your trouble has been properly addressed
