Get Your Payments
Electronically
SSA.gov
1
If you get Social Security benets or
Supplemental Security Income (SSI)
payments, you must receive your payments
electronically. You can do so by signing up
for direct deposit, which sends payments
directly into your bank account. Or, you
can have your benets automatically
deposited into your Direct Express
®
Debit
MasterCard
®
account.
Direct deposit
Direct deposit is a simple, safe, and secure
way to get benets.
What is the Direct
Express
®
card?
The Direct Express
®
card is a prepaid
debit card you can use to access your
benet payments. And you don’t need a
bank account.
With the Direct Express
®
card program, we
deposit your federal payment directly into
your card account. Your monthly funds will
be available on your payment day. You can
use the card to make purchases, pay bills,
or get cash at thousands of locations. Most
transactions are free.
The Direct Express
®
card is both safer
and more convenient than paper checks.
Anyone receiving Social Security benets or
SSI payments can enroll, even if they don’t
have a bank account. You no longer have
to wait for the mail or worry about lost or
stolen checks.
2
Why should I sign up for
electronic payments?
• Safety. There’s no risk of lost or stolen
checks. When reported promptly, your
money is protected, even if your Direct
Express
®
card is lost or stolen.
• Ease. Your money is automatically
posted to your bank account or to your
Direct Express
®
card account on your
payment day each month. You won’t
have to wait for the mail to arrive.
• Convenience. You don’t need to make
a trip to cash or deposit a check. With
Direct Express
®
, make purchases
anywhere a Debit MasterCard
®
is
accepted. Use your card to get cash back
with purchases at retail locations, banks,
and ATMs throughout the country.
How do I use the Direct
Express
®
card?
The Direct Express
®
card is simple and easy
to use. You can use it to:
• Make purchases. Present your card
when paying at any location that
accepts Debit MasterCard
®
. The
money is automatically deducted from
your balance.
• Get cash. Get cash at ATMs, banks,
or credit unions. Or, get cash back with
purchases at many retail locations.
• Pay bills. A one-time set up of your
monthly bills for automatic payment. You
control when and how much is paid for
each bill. Pay for your utilities, phone,
cable TV, and more.
3
How secure is the Direct
Express
®
card?
The Direct Express
®
card offers benets that
make it safer and more secure than checks.
• A personal identication number
protects your account.
• Your card account has federal
consumer protection, and your money
is insured by the Federal Deposit
Insurance Corporation (FDIC).
• If your card is lost or stolen, it will
be replaced.
Can I use the Direct Express
®
card without any fees?
Yes, you can use your card without fees.
There is no sign-up fee and no monthly
account fee. Many other services are
provided free of charge, including:
• Purchases at retail locations, cash
back with purchases, or cash
withdrawals through bank or credit
union tellers.
• One ATM cash withdrawal for each
deposit posted to your account each
month when using a Direct Express
®
card network ATM.
• Optional notication of deposits to your
debit card by phone, email, or text
message at no cost.
• Optional low balance alert when your
account balance falls below a certain
level at no cost.
• Use of the DX
sm
Direct Express
®
mobile
app (available on iPhone and Android
smartphones) that allows cardholders
4
(over)
to access their balance and transaction
history, locate ATMs, and set up low
balance and deposit alerts.
• Access to the toll-free customer service
number or website, 24 hours a day,
seven days a week.
Are there any fees?
There are fees for a limited number of
transactions and services. See the chart
below for more information.
Service Fee
ATM cash withdrawal,
surcharge may apply
$0.85
each withdrawal
*
Cash at any Walmart
Money Center or Customer
Service Desk located in
the United States. No
purchase required.
$0.85 each time
Monthly paper statement
mailed to you
$0.75 each month
Funds transfer to a personal
U.S. bank account
$1.50 each time
Card replacement
$4 after one free
each year
Overnight delivery of
replacement card
$13.50 each time
International ATM cash
with drawal — currency
conversion fee (3%) will
be added
$3 plus 3% for
each withdrawal
International transaction
outside U.S. — currency
conversion fee (3%) will
be added
3% for
each transaction
*
You get one free ATM withdrawal per payment as long
as you use an ATM in the Direct Express
®
network.
5
How do I sign up for
electronic payments?
It’s quick and easy to get your benets
electronically. To sign up for direct
deposit, you must have all of the
following information:
• Your Social Security number.
• Your Social Security claim number.
• Financial institution’s routing
transit number.
• Account type (checking or savings).
• Account number.
You can go online and sign up for direct
deposit at www.GoDirect.gov if you are
receiving monthly federal benet payments.
Or, call the Treasury Electronic Payment
Solution Contact Center at 1-877-874-6347.
You can also sign up for direct deposit with
a personal my Social Security account if
you are receiving Social Security benets.
You can create an account if you’re age 18
or older, have a Social Security number,
a U.S. mailing address, and a valid email
address. To create an account, go to
www.ssa.gov/myaccount.
Your bank will also help you sign up for direct
deposit. Or, you can sign up through your
local Social Security ofce.
If you prefer to get your benet payments
through the Direct Express
®
Mastercard
®
,
call the Treasury Electronic Payment
Solution Contact Center at 1-877-874-6347
to enroll. You will need your Social Security
number, your Social Security claim number,
and your date of birth.
6
Contacting Us
The most convenient way to do business
with us is to visit www.ssa.gov to get
information and use our online services.
There are several things you can do online:
apply for benets; start or complete your
request for an original or replacement
Social Security card; get useful information;
nd publications; and get answers to
frequently asked questions.
When you open a personal
my Social Security account, you have
more capabilities. You can review your
Social Security Statement, verify your
earnings, and get estimates of future
benets. You can also print a benet
verication letter, request a replacement
Medicare card, and get a replacement
SSA-1099/1042S. Access to your personal
my Social Security account may be limited
for users outside the United States.
If you don’t have access to the internet, we
offer many automated services by telephone,
24 hours a day, 7 days a week, so you do
not need to speak with a representative.
If you need to speak with someone, call
us toll-free at 1-800-772-1213 or at our
TTY number, 1-800-325-0778, if you’re
deaf or hard of hearing. A member of our
staff can answer your call from 8 a.m. to
7 p.m., Monday through Friday. We provide
free interpreter services upon request. For
quicker access to a representative, try calling
early in the day (between 8 a.m. and 10
a.m. local time) or later in the day.
We are
less busy later in the week (Wednesday to
Friday) and later in the month.
Social Security Administration
Publication No. 05-10073
July 2022 (Recycle prior editions)
Get Your Payments Electronically
Produced and published at U.S. taxpayer expense