elcome to PHFA’s “Around the
House” newsletter. In this edition,
view a video message from PHFA’s
Executive Director and CEO Brian
Hudson and get answers to
frequently asked questions
regarding your PHFA loan.
Think of PHFA when you have
housing questions. We’re your go-
to resource for help with housing.
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Fall 2015 Vol. 1 , Issue 2
Frequently asked questions and answers
about your PHFA loan
What is the due date for my mortgage payment?
Payments are due on the first of every month.
Did you receive my payment?
You can go to www.PHFA.org to view your account
and see when the last payment was received. You
may also call 1-855-827-3466 to verify if a payment
was received.
How can I make a payment?
Mortgage payments can be made by setting up a
PHFA online account at www.PHFA.org. You may
also have automatic withdrawals (ACH) set up
through your bank or credit union. ACH forms can
be obtained by calling 1-855-827-3466. You may
also mail your regular payment in the form of
check, money order or through Western Union
to: PHFA, P.O. Box 13280, Philadelphia, PA 19101.
Please leave adequate time for your payment to
arrive at PHFA before the due date.
I’m having problems logging into my PHFA online
account or have been locked out. What should I do?
Please call the Customer Solutions Center at 1-855-
827-3466 for assistance.
Click to view video message from Brian Hudson.
If I pay extra on my mortgage, will it cut down on the
years I have left to pay?
Yes, paying extra to the principle can reduce the term
length of the loan. To make extra payments toward
the principle, please notate your request on the
payment stub. PHFA does not have a pre-payment
penalty if you pay your mortgage off early.
PAYMENTS
*A good place to start*
Important numbers to remember
Customer Solutions Center 1-855-U-Are-Home
(827-3466)
Collections/Past Due Accounts 1-800-822-7375
Housing Counseling 1-800-635-4747
Foreclosure Prevention 1-800-342-2397
Loan Servicing 1-800-346-3597
Where can I send my tax bill and how are my taxes
paid?
Your tax bill should be mailed to: PHFA, Attn: Escrow
Department, P.O. Box 15057, Harrisburg, PA 17105-5057.
Your taxes are paid through your escrow account. You
may verify deposits to and payouts from your account by
calling 1-855-827-3466 or by logging in to your PHFA
online account at www.PHFA.org.
I did not receive my 1098. May I receive a copy?
1098’s are sent out every year with a breakdown of
interest that was paid for the year. Contact PHFA if
you did not receive your 1098. During tax season you
may access your 1098 through your PHFA online
account at www.PHFA.org.
We want your feedback.
In an effort to provide you with the best, most
relevant information possible, please send us
your newsletter feedback and ideas. Did you
enjoy the video in this issue? Let us know by
emailing Renae at [email protected]
How can I get a copy of my Mortgage Credit
Certificate (MCC)?
A copy of your MCC can be obtained by logging in to
your PHFA online account and clicking on the MCC
link, which is located at the bottom of the screen.
How do I file the MCC on my taxes?
At the beginning of each year, PHFA will send your
MCC tax form. Complete the form along with your IRS
8396 tax form and submit to the IRS.
I changed insurance companies. What do I need to do?
If you change insurance companies, you must first
contact PHFA at 1-800-346-3597 to inform them of the
change and then have the new company send PHFA a
copy of the declaration page with PHFA listed as the
mortgagee. You must also contact the old insurance
company to cancel your policy. If you receive an
insurance declaration page or a request for payment, fax
it to 717-780-3853 or mail it to: PHFA, Attn: Escrow
Department, P.O. Box 15057, Harrisburg, PA 17105-5057.
I received a check from my insurance company.
What should I do with it?
Homeowner insurance checks are often sent
payable to PHFA and the homeowner. When you
receive a hazard loss claim check that is payable to
you and PHFA, endorse the check and mail it to:
PHFA, Attn: Shana Erdley, 211 North Front Street,
Harrisburg, PA 17101. If the check is an insurance
refund for canceling a policy, endorse the check
and mail it to PHFA, Attn: Escrow Department, P.O.
Box 15057, Harrisburg, PA 17105-5057.
Is there a way to refinance my PHFA mortgage?
Yes, you can find information about refinancing
options at www.PHFA.org under the “Homeown-
ership” link in the blue bar, or call 1-855-827-3466
to speak with a customer solutions representative.
Is a 30-year refinancing term my only option?
Yes, PHFA offers only 30-year, fixed-rate refinance
options for the loan’s unpaid balance. The 30-year
term helps keep payments low. PHFA does not have
a pre-payment penalty if you pay your mortgage off
early.
I would like to refinance and get extra money for
debt consolidation or remodeling. May I refinance
with PHFA?
No, PHFA refinance options do not allow extra
funds for debt consolidation or remodeling. PHFA
can only refinance the unpaid balance of your loan.
PHFA does offer a Renovate & Repair loan or
Homeowners’ Energy Efficiency loan for repairs or
renovations to your home. Visit PHFA’s website for
more information or call PHFA at 1-855-827-3466.
TAXES & INSURANCE
REFINANCE
Help is a call or a click away!
Customer Solutions Center • 1-855-U-Are-Home (827-3466)
Extended hours: Mon – Fri 8 a.m. – 9 p.m., Sat 9 a.m. – 5 p.m.
[email protected]rg
eed repairs done on your home to get
ready for the upcoming cold weather? PHFA
offers a Home Energy Efficiency Loan
Program that covers roofs, windows, doors,
insulation and heating systems.
Contact us to see if you qualify,
and get your home ready for
the winter chill.
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