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Order ID: This is the order number and the first order on your store will be
“501”. Click on the order number or on the Name to bring up the full details of
that particular order.
Printing the invoice / packing slip
If you select Printable Packing Slip or Printable Invoice from the drop down
menu you will be presented with a printable version.
You can add your own header, address and footer to smarten it up – to do this
you will need to make the changes in your vsadmin/includes.asp file there are
details in our Advanced tweaks chapter and on our parameters page.
Method: This will show how the client has paid. Information in red will indicate
an uncompleted order.
Auth code: This is a very important field and particular attention should be
paid to the message that appears here. Under normal circumstances, when
an order goes through an authorization code will appear here – this means
that the order has been received and the purchaser has returned to your store
and should have received email notification of their purchase. If you see an
“authorize” button, as in the example above, the most likely reason is that the
buyer abandoned the cart before going through with checkout. It may be that
they changed their mind, suffered a power failure or were simply testing the
system, however it may also be possible that they never made it back to your
store after purchase. For this reason it’s important to check with your credit
card processing admin page before deleting or authorizing. If you find that the
order did in fact take place then you can click on the authorize button and add
the authorization code given by the payment processor. If there is no record of
the order you can delete from the drop down in the “Status” field.
IMPORTANT NOTE
If a customer goes to the checkout page then backs out to the cart again the
order totals may be shown as zero. This is an incomplete order and hasn't
been paid for. The only reason they are left there is for the user's information,
such as if you see a lot of incomplete orders you might want to check why
customers are not going through with the purchase.
When the customer makes payment and returns to the site the order is
"closed". IF after making payment and returning the order is not closed (you
would notice there is still an "authorize" button on the admin orders page)
then you should check the setup of your payment processor or ask for help on
our support forums.
One thing to note, if you are using the email methods of checkout and set
emailorderstatus to less than 3 then the order will not be closed properly as
orders with status less than 3 are not authorized.
Modification warning: If you see the message "Modification Warning" it
means that the customer has gone back from checkout and modified their
order. The order will be unauthorized so check with your payment provider to
see if payment was actually made or not. This is particularly important where
payment is made on the payment provider site where instead of going on to