Welcome to
Oklahoma eWIC
Xerox State & Local Solutions, Inc.
Your family’s WIC benefits will be credited to your eWIC
account. You will use your Oklahoma eWIC Card to
purchase your WIC benefits at stores displaying the
Oklahoma eWIC Card Accepted Here sign. Having
eWIC does not change the amount of your WIC foods; it
just makes getting your WIC items easier.
Most stores process eWIC in all checkout lanes. Look for
Oklahoma eWIC Card Accepted Here signs in stores
with select WIC lanes. Check with your store to better
understand their process. The following steps describe
the general process for completing an eWIC transaction
and may differ slightly from store to store.
1. With your eWIC card, current benefit balance and
Oklahoma Unified WIC Approved Food Card,
select the food items you need.
2. When you are done shopping, choose a checkout
lane that accepts WIC.
3. Some stores require you to separate WIC items
from other purchases. Ask if this is needed.
4. Tell the cashier that you are using an Oklahoma
eWIC Card.
5. The cashier scans items to confirm they are WIC
approved and can be purchased that day.
6. You or the cashier swipes the eWIC card.
7. Enter your four digit PIN.
8. The cashier gives you a receipt. Make sure you
leave with your card and receipt.
Frequently Asked Questions
How do I get WIC benefits on the eWIC account?
You get your WIC benefits on your Oklahoma eWIC
account during your WIC clinic visit. You will receive a list of
your family’s WIC benefits for the current benefit month
and for future benefit months. It shows the start and end
dates for the benefit months.
What information do I need to access my eWIC
account?
The name, date of birth, and zip code of the primary
cardholder are needed to access account information.
Do my WIC benefits expire?
Yes, WIC benefits are used for the period of time they were
issued for. For example, if the start date is 11-20 and the
end date is 12-19, the benefits must be used within those
two dates. Any unused benefits will expire.
Do I have to redeem all the WIC benefits at once?
No, WIC benefits may be redeemed as needed as long as
benefits are available.
Is my eWIC card reusable?
Yes, each time you are issued benefits they will be loaded
to your eWIC account. Keep your card.
How will I know my WIC benefit balance?
You can get a benefit balance by checking your last store
receipt, by calling Customer Service, by accessing the
Cardholder Website at www.ebt.acs-inc.com, or by signing
up for your balance to be texted.
What is a PIN?
PIN stands for Personal Identification Number. It is a four
digit secret code that allows you to use your eWIC card.
You will select your PIN when you activate your eWIC card.
How do I get my PIN?
You will select your four digit PIN when you first get your
eWIC card. To activate your card and select a PIN, call
Customer Service at 1-866-562-2702.
You will need to know the 16 digit card number, the zip
code, and date of birth of the primary cardholder.
How do I choose my PIN?
Choose a PIN that is easy for you to remember, but hard
for someone else to guess.
How do I keep my PIN safe?
If someone knows your PIN, they can use your card to
get your benefits and those benefits will not be replaced.
When entering your PIN, be sure no one else can see the
number you are entering. Don’t write your PIN on your
eWIC card or eWIC booklet, and do not keep it written
down in your wallet or purse.
What if I forget my PIN or need to reset it?
If you forget your PIN, call Customer Service to choose a
new PIN. You will need to know the primary cardholder’s
name, zip code and date of birth.
What do I do if someone finds out my PIN?
Change the PIN.
What if I enter the wrong PIN at the store?
If you enter the wrong PIN, you will have two more
chances to enter the correct number. If the correct PIN
is not entered on the third try, you will not be able to
use your card until 12:01 AM Central Standard Time the
next day.
What if I lose/damage my eWIC card?
If you lose or damage your eWIC card, call Customer
Service or the clinic to cancel your card and then go to
your clinic to be issued a new card.
How do I take care of my eWIC card?
• Keep your card safe and clean.
• Keep the black strip on the back free from scratches.
• DO NOT bend, fold or twist it, punch holes, or use it
to scrape windshields or open door locks.
• DO NOT store it near magnets or electrical
equipment like cell phones.
• DO NOT leave it in the sun or other hot places like
the dashboard of your car.
What if the store’s eWIC equipment is not
working?
If the store’s equipment is not working, you can go to
another store that accepts the eWIC card.
What if one of my food items is not accepted?
If there was an item you expected to be covered by
your WIC benefits but was not, it could be for the
following reasons:
• The item may not be included in your list of foods
issued.
• You may have already used the issued amount of
that item.
• The item may not be an approved food on the
Oklahoma Unified WIC Food Card.
• The product’s barcode may have changed or
become unrecognized by the program’s system.
If you suspect this to be the case, notify Vendor
Service at 1-888-655-2942.
What if my eWIC card won’t work or I get an
error message?
• Card Not Found – contact your clinic
• Invalid Pin – you may have entered the wrong
PIN, try again if you know the correct number
• Benefits Expired – you no longer have benefits
What if I question something that happens to
my benefits?
If you have a question about your benefits, contact
your clinic.
What if I want to buy non WIC items while
I’m shopping?
Procedures may vary by store, but generally you will
want to use your eWIC card first to pay for WIC foods.
Then you can use other forms of payment such as
SNAP benefits, gift cards, debit card, cash, or checks to
pay for other items.
What if I move or change address?
Contact your clinic if you move or change address to
update the primary cardholder’s zip code. This will be
used as an identification when making changes on your
account.
What if I need someone else to do my WIC
shopping for me?
Be careful if you give someone your card and PIN as
they could redeem all of your WIC benefits. These
benefits will NOT be replaced.
What happens if I need to change my WIC
benefits including infant formula?
Talk to clinic staff about changing your WIC benefits.
Having eWIC does not change this process.
What information appears on a receipt?
A receipt shows the foods and quantities of WIC foods
purchased, remaining WIC benefits, and when those
benefits expire. Keep your receipt so you know what
WIC foods remain on your account.
What is the Customer Service telephone
number?
1-866-562-2702
This number is also located on the back of your
Oklahoma eWIC Card. You can call this number, free
of charge, 24 hours a day, 7 days a week.
What is the Cardholder Website?
The Cardholder Website is for the primary cardholder to
view benefit and transaction information specific to
their eWIC account. You will also be able to sign up for
email or text notifications about your benefits and
access information about the WIC program and using
your eWIC card. The Cardholder Website is
www.ebt.acs-inc.com.
Examples of when to call Customer Service:
• If your eWIC card is lost or stolen.
• If your eWIC card is damaged or will not work.
• If someone is using your eWIC card without your
approval.
• If you need to know your WIC benefit balance
and do not have a list from the clinic or last store
receipt.
• If you forget your PIN or would like to reset your
PIN.
• If you need to opt in or out of mobile inquiries.
• If you have questions or need help with your
eWIC card.
The Oklahoma State Department of Health (OSDH) is an equal
opportunity employer. This publication was issued by the OSDH as
authorized by Terry Cline, PhD, Commissioner of Health. 264,000
copies were printed by Xerox at a cost of $ .05 each.
USDA is an equal opportunity provider and employer.
Your family’s WIC benefits will be credited to your eWIC
account. You will use your Oklahoma eWIC Card to
purchase your WIC benefits at stores displaying the
Oklahoma eWIC Card Accepted Here sign. Having
eWIC does not change the amount of your WIC foods; it
just makes getting your WIC items easier.
Most stores process eWIC in all checkout lanes. Look for
Oklahoma eWIC Card Accepted Here signs in stores
with select WIC lanes. Check with your store to better
understand their process. The following steps describe
the general process for completing an eWIC transaction
and may differ slightly from store to store.
1. With your eWIC card, current benefit balance and
Oklahoma Unified WIC Approved Food Card,
select the food items you need.
2. When you are done shopping, choose a checkout
lane that accepts WIC.
3. Some stores require you to separate WIC items
from other purchases. Ask if this is needed.
4. Tell the cashier that you are using an Oklahoma
eWIC Card.
5. The cashier scans items to confirm they are WIC
approved and can be purchased that day.
6. You or the cashier swipes the eWIC card.
7. Enter your four digit PIN.
8. The cashier gives you a receipt. Make sure you
leave with your card and receipt.
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Frequently Asked Questions
How do I get WIC benefits on the eWIC account?
You get your WIC benefits on your Oklahoma eWIC
account during your WIC clinic visit. You will receive a list of
your family’s WIC benefits for the current benefit month
and for future benefit months. It shows the start and end
dates for the benefit months.
What information do I need to access my eWIC
account?
The name, date of birth, and zip code of the primary
cardholder are needed to access account information.
Do my WIC benefits expire?
Yes, WIC benefits are used for the period of time they were
issued for. For example, if the start date is 11-20 and the
end date is 12-19, the benefits must be used within those
two dates. Any unused benefits will expire.
Do I have to redeem all the WIC benefits at once?
No, WIC benefits may be redeemed as needed as long as
benefits are available.
Is my eWIC card reusable?
Yes, each time you are issued benefits they will be loaded
to your eWIC account. Keep your card.
How will I know my WIC benefit balance?
You can get a benefit balance by checking your last store
receipt, by calling Customer Service, by accessing the
Cardholder Website at www.ebt.acs-inc.com, or by signing
up for your balance to be texted.
What is a PIN?
PIN stands for Personal Identification Number. It is a four
digit secret code that allows you to use your eWIC card.
You will select your PIN when you activate your eWIC card.
How do I get my PIN?
You will select your four digit PIN when you first get your
eWIC card. To activate your card and select a PIN, call
Customer Service at 1-866-562-2702.
You will need to know the 16 digit card number, the zip
code, and date of birth of the primary cardholder.
How do I choose my PIN?
Choose a PIN that is easy for you to remember, but hard
for someone else to guess.
How do I keep my PIN safe?
If someone knows your PIN, they can use your card to
get your benefits and those benefits will not be replaced.
When entering your PIN, be sure no one else can see the
number you are entering. Don’t write your PIN on your
eWIC card or eWIC booklet, and do not keep it written
down in your wallet or purse.
What if I forget my PIN or need to reset it?
If you forget your PIN, call Customer Service to choose a
new PIN. You will need to know the primary cardholder’s
name, zip code and date of birth.
What do I do if someone finds out my PIN?
Change the PIN.
What if I enter the wrong PIN at the store?
If you enter the wrong PIN, you will have two more
chances to enter the correct number. If the correct PIN
is not entered on the third try, you will not be able to
use your card until 12:01 AM Central Standard Time the
next day.
What if I lose/damage my eWIC card?
If you lose or damage your eWIC card, call Customer
Service or the clinic to cancel your card and then go to
your clinic to be issued a new card.
How do I take care of my eWIC card?
• Keep your card safe and clean.
• Keep the black strip on the back free from scratches.
• DO NOT bend, fold or twist it, punch holes, or use it
to scrape windshields or open door locks.
• DO NOT store it near magnets or electrical
equipment like cell phones.
• DO NOT leave it in the sun or other hot places like
the dashboard of your car.
What if the store’s eWIC equipment is not
working?
If the store’s equipment is not working, you can go to
another store that accepts the eWIC card.
What if one of my food items is not accepted?
If there was an item you expected to be covered by
your WIC benefits but was not, it could be for the
following reasons:
• The item may not be included in your list of foods
issued.
• You may have already used the issued amount of
that item.
• The item may not be an approved food on the
Oklahoma Unified WIC Food Card.
• The product’s barcode may have changed or
become unrecognized by the program’s system.
If you suspect this to be the case, notify Vendor
Service at 1-888-655-2942.
What if my eWIC card won’t work or I get an
error message?
• Card Not Found – contact your clinic
• Invalid Pin – you may have entered the wrong
PIN, try again if you know the correct number
• Benefits Expired – you no longer have benefits
What if I question something that happens to
my benefits?
If you have a question about your benefits, contact
your clinic.
What if I want to buy non WIC items while
I’m shopping?
Procedures may vary by store, but generally you will
want to use your eWIC card first to pay for WIC foods.
Then you can use other forms of payment such as
SNAP benefits, gift cards, debit card, cash, or checks to
pay for other items.
What if I move or change address?
Contact your clinic if you move or change address to
update the primary cardholder’s zip code. This will be
used as an identification when making changes on your
account.
What if I need someone else to do my WIC
shopping for me?
Be careful if you give someone your card and PIN as
they could redeem all of your WIC benefits. These
benefits will NOT be replaced.
What happens if I need to change my WIC
benefits including infant formula?
Talk to clinic staff about changing your WIC benefits.
Having eWIC does not change this process.
What information appears on a receipt?
A receipt shows the foods and quantities of WIC foods
purchased, remaining WIC benefits, and when those
benefits expire. Keep your receipt so you know what
WIC foods remain on your account.
What is the Customer Service telephone
number?
1-866-562-2702
This number is also located on the back of your
Oklahoma eWIC Card. You can call this number, free
of charge, 24 hours a day, 7 days a week.
What is the Cardholder Website?
The Cardholder Website is for the primary cardholder to
view benefit and transaction information specific to
their eWIC account. You will also be able to sign up for
email or text notifications about your benefits and
access information about the WIC program and using
your eWIC card. The Cardholder Website is
www.ebt.acs-inc.com.
Examples of when to call Customer Service:
• If your eWIC card is lost or stolen.
• If your eWIC card is damaged or will not work.
• If someone is using your eWIC card without your
approval.
• If you need to know your WIC benefit balance
and do not have a list from the clinic or last store
receipt.
• If you forget your PIN or would like to reset your
PIN.
• If you need to opt in or out of mobile inquiries.
• If you have questions or need help with your
eWIC card.