MHflypass ASEAN

Terms and conditions

1. MHflypass ASEAN is associated with and valid exclusively for Enrich members only.

2. Customers must enrol as Enrich members at Malaysia Airlines official website to purchase

MHflypass ASEAN.

3. MHflypass ASEAN is only redeemable on malaysiaairlines.com.

4. MHflypass ASEAN cannot be booked via Call Center, ticket offices, travel agents or any other

8. Origins and destinations of each market and zone are pre-determined based on the

MHflypass ASEAN type.

9. The number of passengers for each MHflypass ASEAN is limited to one (1) adult per

MHflypass ASEAN.

10. MHflypass ASEAN is not applicable to children and infants.

11. Enrich members are not allowed to purchase MHflypass ASEAN for their family and friends.

MHflypass ASEAN pass is only valid for travels on Economy Class only. The fare booking class

‘V’ is subject to seat availability.

12. Customers can make payments via credit card and / or any other alternative form of

payment in the system.

14. MHflypass ASEAN is valid only for 365 days from the date of purchase and all quotas must

be utilised within the validity period. Any unused MHflypass ASEAN after expiry will not be

eligible for extension and is not refundable and automatically forfeited.

15. If MHflypass ASEAN is not used after a successful ticket is purchased, it is deemed used. It

will not be refunded. MHflypass ASEAN is valid only on Malaysia Airlines operating flights.

16. MHflypass ASEAN product is strictly non-transferable, non-refundable and non-upgradable

once purchased.

17. Upon the successful purchase of MHflypass ASEAN, Enrich points awarded are calculated

based on the purchase price of MHflypass ASEAN. The base of Enrich Points earned from

purchasing MHflypass ASEAN is that every Malaysian Ringgit MYR 1 will equal 1 Enrich

21. Taxes (except for Sales and Services Tax – tax code D8 are refundable subjected to Refund

Admin Fee (RAF) as indicated in the fare Terms & Conditions.

22. Malaysia Airlines reserves the absolute right as its sole discretion to vary or amend any of

the terms and conditions herein at any time, without any prior notice.

23. Consent to Transfer and Use: The individual making the purchase has further acknowledged

and agreed that by providing Malaysia Airlines with any personal or proprietary

information, the individual hereby expressly gives their consent to the transmission of such

personal or proprietary information over international borders to process for the relevant

transactions. The individual hereby gives their further consent to the use of such personal

data on an anonymized basis for statistical objectives.

used to remedy the disruption and resume the purchased product transaction fairly and

equitably to Enrich members.

25. Malaysia Airlines reserves the absolute right to cancel, terminate or suspend the purchase

of MHflypass ASEAN without prior notice. For the avoidance of doubt, any cancellation,

termination or suspension by Malaysia Airlines shall not entitle the individual making the

purchase or any Enrich member to any claim or compensation against Malaysia Airlines, its

agents and employees for any and all losses or damages and any consequential damages

thereof suffered or incurred as a direct or an indirect result of the act of cancellation,

termination or suspension thereof.

26. The Terms and Conditions herein shall be construed, governed and interpreted in

28. By participating in this product purchased transaction, it shall be deemed that the individual

making the purchase have read and agreed to be bound by these Terms and Conditions.

Any breach of these Terms and Conditions may, at Malaysia Airlines’ absolute discretion,

result in forfeiture of any of the points purchased.

29. In the event of any issues regarding to MHflypass ASEAN transaction and payment, please

contact:

MHflypass ASEAN

Frequently Asked Questions (FAQ)

1. What is MHflypass ASEAN?

MHflypass ASEAN is a pass that allows three (3) return trips (a quota of 6 one-way trips) via

Economy Class to ASEAN destinations. There are three (3) types of passes in which each

1) Go to Enrich

2) Sign Up as Enrich members

3) Purchase the MHflypass ASEAN at Journify website

3. Where can I buy the MHflypass ASEAN?

Visit Journify website to purchase the MHflypass ASEAN.

4. Can I contact your Call Centre or walk-in to your ticket offices to purchase this MHflypass

This MHflypass ASEAN can only be purchased at Enrich website or Journify website

5. How far does MHflypass ASEAN take me?

MHflypass ASEAN is only available for Malaysia Airlines flights in Malaysia and ASEAN

• Priority check-in.

• Priority boarding.

• Priority baggage.

• No embargo periods.

• Unlimited free change (only for ‘Go Show’).

9. Are there extra fees?

Airport taxes/surcharges and other applicable costs are not included in the MHflypass ASEAN

and must be paid by the member at the time of purchase.

10. Do I need to be an Enrich member to purchase the MHflypass ASEAN?

• Search for flights.

• Make payment to complete your booking.

• You’re all set for your flight!

12. Is my purchase transferable and refundable?

MHflypass ASEAN is non-transferable and non-refundable.

13. Can I purchase a MHflypass ASEAN for my family and friends?

MHflypass ASEAN cannot be purchased for family and friends. The MHflypass ASEAN

purchased is automatically associated with the Enrich member, and for one adult traveller

only.

MHflypass ASEAN is available for one-way or return (point to point) journeys and for one-way

or return connecting flights where stopovers are strictly not allowed. MHflypass ASEAN is not

available for multicity bookings.

16. Is MHflypass ASEAN available on business class?

MHflypass ASEAN is only available on Economy Class.

17. How many enrich Points do I earn when I purchase the MHflypass ASEAN?

Enrich points will be awarded after a successful purchase of MHflypass ASEAN, depending on

the MHflypass ASEAN purchase price. Every Malaysian Ringgit MYR1 equal 1 Enrich Point.

18. Can I upgrade after redeeming a MHflypass ASEAN?

No, upgrading of cabin class is not allowed.

Booking changes can be performed via Manage Booking only.

22. How many flight coupons are there in a MHflypass ASEAN?

Each MHflypass ASEAN contains six (6) flight coupons with one (1) flight coupon for each flight

sector. An immediate connecting flight will be considered as one (1) flight coupon.

Example:

Direct Flights (no connecting): Immediate connecting flights only (no stopover allowed):

23. Can MHflypass ASEAN be utilised on any flight?

MHflypass ASEAN is valid only on Malaysia Airlines operating flights only.

24. MHflypass ASEAN is non-transferable, non-refundable, and non-upgradeable. Are these

Yes, members can view the terms and conditions of MHflypass ASEAN before making a

purchase. Once purchased, it is deemed that members have agreed to the MHflypass ASEAN

Terms & Conditions. Customers are advised to read through and understand the Terms and

Conditions before making any purchase.

25. If passenger is travelling with an infant, is it possible to add infant passenger name through

Yes, infant can be added to the adult passenger booking (PNR). Normal infant fare will apply.

Seat allocation for MHflypass ASEAN is applicable for selected Economy Class seats based on

its fare category and types. On dates with no seats availability, the calendar is displayed as

‘Not Available’. Normal booking without using MHflypass ASEAN for the same flight and date

can still be available as seat allocation would be under a different booking class.

MHflypass ASEAN

Zone Coverage (Operated by Malaysia Airlines)

ASEAN Point