20 Understanding the pandemic’s impact on the aviation value chain Expanding the value created for all value chain participants
Pursuing opportunities for greater data and insights
sharing across the value chain
Companies within the value chain are starting to put the
data-rich environment in which they operate to greater use
by, for instance, using advanced data techniques to provide
more tailored oers to customers, or to engage in predictive
maintenance. Beyond this, there is an opportunity for greater
sharing of data and insights across the value chain. This could
include enhanced data sharing between airlines, airports,
and handlers about expected volumes — leading to better
short-term projections and enhanced operational planning
at airports. Initiatives such as airport collaborative decision-
making (A-CDM) could be further rolled out to enhance joint
performance of the value chain and the passenger experience.
A-CDM's focus lies on improving the eciency and resilience
of airport operations by encouraging airlines, airports,
handlers and ANSPs to collaborate more and to exchange
accurate and timely data and insights.
Removing ineciencies in the value chain
Tackling ineciencies could enhance performance for the
whole chain. For example, longer than necessary ight paths
within regions lead to air trac control (ATC) ineciencies,
additional fuel burn, and associated climate impact. The
European ATC body Eurocontrol indicates that ights in
Europe use, on average, between 9% and 11% more fuel than
the most ecient ight routes. Improvement initiatives, such
as Europe's Single European Sky, can help address these
ineciencies, boost protability, and reduce CO
2
emissions
for all participants in the value chain.
Working together on decarbonization
Decarbonization is the prime challenge at this time. Moving
the airline industry to net zero by 2050 requires signicant
innovation and value chain cooperation, potentially through
novel forms of collaboration. Sustainable aviation fuel (SAF)
will play a major role in airlines’ path to net-zero operations but
announced supply does not equal expected demand.
Decarbonization is a challenge that will require the value chain
working together to solve. The industry needs fuel suppliers
to invest in capacity — likely backed with commitments from
airlines and with support and incentives from governments.
Airports need to develop a new fueling infrastructure, must
decarbonize their own operations, and give passengers
low-carbon onward ground transport choices. Handlers and
caterers need to work with their host airports, to electrify and
improve energy eciency. Airframe and engine OEMs need
to develop ever-cleaner technologies such as hydrogen-
powered ight. ANSPs must innovate to reduce emissions on
conventional ights, while adapting regulations to permit new
forms of transport, such as eVTOL services.
The investment needed is signicant, and it will take everyone
working together to get aviation to net zero.
Collaborating to meet ever-changing demand
in customer segments
Airlines and their value chain partners face ever-changing
patterns of customer demand and do adapt their business
models to such evolutions. The more a market matures, the
more dierentiated demand tends to become. Certain trends
might have been accelerated because of the pandemic.
To be sure, working from home has impacted the entire
transportation sector in multiple ways. For airlines, this has
spread out demand for ights over the week in many cases.
Much speculation abounds regarding business travel in the
post-COVID-19 world, but the jury is still out on whether
lowered demand will be anything but transitory.
On the other hand, business travelers might opt more often
for economy-class travel, certainly on shorter ights. Leisure
travelers have been seen to chose business class for their
holiday trips. Hence, there is a uidity among market segments
and demand morphs constantly along the spectrum from the
ultra-low-cost option to rst-class travel and private jets.
In response to changing customer demand, airline business
models have become much more hybrid. Today, few airlines
are "pure" in the original sense of the terms "low-cost" or
"network” carriers, as both have borrowed from each other
and adapted their oering. It is vital for customer-welfare
maximization that the regulatory environment fosters
competition, innovation, and sustainability, not only in aviation
but across all modes of transportation. Consumers will then
optimize their choices and the transportation sector will be
more ecient
6
.
Enhancing resilience and robustness
Airlines have proved to be resilient, having bounced back, for
the most part, from the multiple crises the world has seen
since the inception of the industry. What arguably is less of
a feature among airlines is robustness, i.e. the ability to avoid
falling over in the rst place. Robustness can be enhanced
through creating more diverse revenue streams, in addition
to the habitual attention to costs. This might involve vertical
and horizontal integration when that is possible, maybe even
beyond the aviation value chain. Achieving robustness likely
necessitates discipline in terms of capacity expansion, and
a strengthening of alliances and collaboration among the
airlines. In essence, the goal must be not only to grow, but to
grow protably and sustainably, in order to limit the impacts
of various crises on the airline industry and the aviation value
chain.
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"One Size does not Fit All: A Study of how Airline Business Models have evolved to meet Demand in Europe", IATA, November 2022.